NextGen Global Services Pvt Ltd.
Website:
nextgenglobalservices.com
Job details:
Technical Support & Sales Executive
Location: Saket, New Delhi
Shift: 8:00 PM – 5:00 AM (US Shift)
Experience: 1–3 Years
Joining: Immediate Joiners Preferred
Key Responsibilities
- Provide technical support to US clients.
- Handle printer and desktop troubleshooting, including hardware, software, connectivity, and configuration issues.
- Resolve customer issues efficiently and escalate complex cases when required.
- Identify opportunities for upselling and cross-selling during support interactions.
- Achieve assigned support, sales, and customer satisfaction targets.
Required Skills
- Excellent English communication skills.
- Knowledge of printer and desktop support.
- Basic understanding of Windows, hardware, software, and networking.
- Strong upselling, convincing, and customer-handling skills.
- Problem-solving and target-oriented approach.
- Experience with US clients/international BPO is preferred.
Eligibility
- Comfortable working 8:00 PM – 5:00 AM (US Shift).
- Must be available for a face-to-face interview at our Saket location.
- Immediate joiners preferred.
Interested candidates can reach out-
8810566900
hr.gursimran@nextgenglobalservices.com
Click on Apply to know more.
