SRC Cyber Solutions LLP
Website:
srccybersolutions.com
Company:
https://www.linkedin.com/company/src-cyber-solutions-llp
Seniority: Not Applicable
Industries: IT Services and IT Consulting
Job details:
Immediate Joining Required | Must Relocate & Stay Near Office
About The Role
SRC Cyber Solutions LLP is hiring a
Technical Support Executive for its Greater Noida office. This role is strictly
on-site, requires
immediate joining, and candidates
must be willing to relocate and stay near the office.
We are looking for
M.Tech freshers or candidates with up to 1 year of relevant experience who can communicate clearly, learn fast, and handle technical interactions with discipline and accuracy.
Key Responsibilities
- Deliver first-level technical support to customers and enterprise clients.
- Handle and resolve queries through email, phone, remote sessions, and ticketing systems.
- Perform basic troubleshooting, system checks, and issue verification.
- Coordinate with internal tech teams for escalations and ensure timely ticket closure.
- Maintain accurate logs, documentation, and status reports.
- Support installation, configuration, and post-onboarding product training.
- Assist pre-sales teams with demos or technical clarifications when required.
- Maintain a professional, precise, and customer-oriented approach in all communication.
Qualifications
- BTech | M.Tech (CS/IT/ECE preferred) – Fresher OR up to 1 year of experience.
- Strong command over English communication (both written and verbal).
- Basic understanding of computers, networking, software systems, or troubleshooting.
- Must join immediately and relocate near Greater Noida office without delay.
Preferred Skills
- Exposure to help-desk, technical support, or customer handling.
- Knowledge of cybersecurity, system administration, or enterprise tools.
- Familiarity with CRM/ticketing systems.
- Relevant technical certifications are a plus.
Must-Have Skills
- Clear communication and strong coordination abilities.
- Fast learning, disciplined working style, and problem-solving mindset.
- Ability to manage follow-ups, multitask, and close tickets efficiently.
- Professional attitude, punctuality, and willingness to work on-site full-time.
Application is closed now. Thanks for your time.
Click on Apply to know more.