Orbitsys Technologies
Website:
orbitsys.in
Job details:
Company Description
Orbitsys Technologies Pvt Ltd, headquartered in India with a subsidiary in Canada, is a leading provider of Dealer Management Systems (DMS) and customer relationship management (CRM) solutions for the automotive industry. Established in 1995, Orbitsys specializes in designing, hosting, and supporting tailored software systems for automotive OEMs, electric vehicle manufacturers, multi-brand workshops, and car dealerships. Trusted by over 2000 dealers globally, the company's cloud-hosted platform seamlessly integrates key functionalities, including Vehicle Distribution, Pre-Sales, Sales, Workshop Management, After-Sales Business, and an advanced CRM with Customer Feedback and Concerns Management. Orbitsys also offers mobile applications tailored for both dealerships and vehicle owners to enhance user experience and operational efficiency.
Role Description
We are looking for a dedicated Customer Support Specialist for a full-time, on-site position at our Gurgaon office. In this role, you will be responsible for assisting customers by addressing inquiries, providing effective solutions, and managing customer concerns. Key responsibilities include handling customer support requests, ensuring customer satisfaction, providing technical support as needed, and escalating complex issues to the relevant teams for resolution. Additionally, you will be expected to analyze common issues and suggest process improvements to enhance the customer experience.
Qualifications
- Proficiency in Customer Support and a demonstrated ability to ensure high levels of Customer Satisfaction
- Strong Interpersonal Skills to effectively communicate and build relationships with clients
- Experience in providing Technical Support and troubleshooting customer issues
- Excellent Analytical Skills to evaluate customer concerns and identify practical solutions
- Attention to detail, problem-solving abilities, and the ability to manage multiple tasks efficiently
- Prior experience in the automotive or technology industry is a plus
- Proficiency in relevant software and tools used in customer service operations
Experience
Minimum 1-2 years of experience in customer support profile. Experience in automotive industry is a plus.
Only candidates in and nearby Gurgaon will be considered
Click on Apply to know more.
