Job Title: Client Servicing Executive
Location: Mumbai
Work Mode: Work From Office (WFO)
Experience: 1–3 Years
About the Role
We are looking for a proactive and client-focused Client Servicing Executive to manage client relationships, coordinate with internal teams, and ensure seamless execution of projects. The ideal candidate should have excellent communication skills, strong organizational abilities, and a passion for delivering exceptional client experiences.
Key Responsibilities
- Act as the primary point of contact for assigned clients.
- Understand client requirements and translate them into actionable briefs for internal teams.
- Coordinate with creative, operations, and other departments to ensure timely project execution.
- Manage project timelines, deliverables, and client expectations.
- Conduct regular follow-ups and provide project status updates.
- Build and maintain long-term client relationships.
- Prepare presentations, proposals, meeting notes, and reports.
- Identify opportunities for upselling and cross-selling services.
- Resolve client concerns promptly and professionally.
Requirements
- Bachelor's degree in Business, Marketing, Communications, or a related field.
- 1–3 years of experience in Client Servicing, Account Management, or a similar client-facing role.
- Excellent verbal and written communication skills.
- Strong interpersonal and relationship management abilities.
- Good organizational and multitasking skills.
- Proficiency in MS Office (Word, Excel, PowerPoint); knowledge of project management tools is an advantage.
- Ability to work in a fast-paced environment and manage multiple priorities.
Preferred
- Experience working with an advertising, marketing, events, branding, or creative agency is a plus.
- Strong presentation and stakeholder management skills.
- Positive attitude with a solution-oriented mindset.