INK IN CAPS
Website:
iiclab.com
Job details:
## About IIC
IIC is a full-service MarTech and experiential marketing agency that designs immersive brand experiences through AI, AR/VR, Spatial Computing, Interactive Technology, Web & Mobile Solutions, Content Development, and Experiential Marketing. We partner with leading brands to create technology-driven campaigns and digital experiences that deliver measurable business impact.
## Job Summary
We are looking for an experienced Senior Client Servicing Manager to lead strategic client relationships and oversee the successful execution of technology-driven experiential projects. The ideal candidate will have *6+ years of experience* in client servicing, account management, or customer success within a digital agency, experiential marketing agency, or technology solutions company.
This role requires someone who can build trusted client partnerships, manage high-value enterprise accounts, collaborate with cross-functional teams, and identify opportunities for business growth while ensuring exceptional project delivery.
## Key Responsibilities
* Own and manage a portfolio of key client accounts, serving as the primary relationship manager.
* Develop long-term client partnerships by understanding business objectives and recommending innovative technology-driven solutions.
* Lead client presentations, quarterly business reviews, strategy meetings, and project discussions.
* Collaborate with Business Development, Creative, Technology, Design, and Project Management teams to deliver projects on time and within scope.
* Manage multiple complex projects simultaneously while ensuring seamless communication across stakeholders.
* Drive account growth through cross-selling and upselling IIC's services, including AI, AR/VR, Interactive Technology, Experience Centers, Mobile & Web, and Experiential Marketing solutions.
* Prepare proposals, project briefs, estimates, presentations, and commercial documentation.
* Monitor project timelines, budgets, deliverables, and client satisfaction throughout the project lifecycle.
* Proactively resolve client concerns, mitigate risks, and ensure high service standards.
* Mentor and guide junior client servicing team members while fostering a collaborative work environment.
* Maintain accurate CRM records, account documentation, and reporting.
## Required Qualifications
* Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
* 6+ years of experience in Client Servicing, Key Account Management, Account Management, or Customer Success.
* Proven experience handling enterprise or corporate clients.
* Strong understanding of digital marketing, experiential marketing, or technology-driven solutions.
* Excellent communication, presentation, negotiation, and stakeholder management skills.
* Ability to manage multiple client accounts and large-scale projects simultaneously.
* Strong commercial acumen with experience in proposal development and revenue growth.
* Proficiency in Microsoft Office, CRM platforms, and project management tools.
## Preferred Skills
* Experience working with digital agencies, experiential marketing agencies, or MarTech companies.
* Knowledge of AI, AR/VR, Spatial Computing, Interactive Technologies, Web Development, Mobile Applications, Experience Centers, or Digital Transformation solutions.
* Experience managing integrated campaigns from concept through execution.
* Understanding of project management methodologies such as Agile or Waterfall.
* Experience leading client-facing teams is an added advantage.
## What We're Looking For
* Strong leadership and team management skills.
* Excellent client relationship and stakeholder management abilities.
* Strategic thinker with a customer-first mindset.
* Commercially driven with the ability to identify growth opportunities.
* Exceptional problem-solving and decision-making skills.
* Ability to thrive in a fast-paced, deadline-driven environment.
* High ownership, accountability, and attention to detail.
## Why Join IIC?
* Work with some of India's leading brands on cutting-edge MarTech and experiential projects.
* Exposure to innovative technologies including AI, AR/VR, Spatial Computing, Interactive Experiences, and Experience Centers.
* Collaborative, creative, and employee-first work culture.
* Opportunities for continuous learning, leadership, and career advancement.
* Be part of a team shaping the future of immersive brand experiences.
Click on Apply to know more.
