WORKSENT
Website:
worksent.com
Job details:
System Engineer – L2
Company: Worksent
Location: Bengaluru, Karnataka
About the Role
Worksent is seeking an experienced System Engineer – L2 to provide on-site IT support for our Australia-based client at their Bengaluru office. The ideal candidate will have strong technical troubleshooting skills, hands-on experience with Microsoft 365 and Windows environments, and a customer-focused approach to IT service delivery.
The role involves managing day-to-day IT operations, resolving Level 2 technical issues, maintaining IT infrastructure, and coordinating with the client’s Australian team to ensure smooth and efficient service delivery.
The company prefers immediate joiners or candidates who can join within 2–3 weeks. Candidates with a notice period of up to one month may also be considered. Excellent communication skills are essential for this role.
Please go through the job description, and if it matches your profile, kindly apply.
Key Responsibilities
Act as the primary on-site IT point of contact, handling desk-side and remote support requests within agreed Service Level Agreements (SLAs).
Manage the Microsoft 365 user lifecycle, including onboarding, offboarding, licensing, Multi-Factor Authentication (MFA), and sign-in issues.
Deploy, configure, and support Windows devices using Microsoft Intune and Windows Autopilot.
Handle on-site hardware requirements, including device deployments, replacements, peripherals, and printer troubleshooting.
Troubleshoot LAN, Wi-Fi, VPN, and internet connectivity issues.
Perform structured cabling activities, including cable installation, termination, testing, rack patching, and labelling.
Investigate and triage security alerts, quarantined emails, and application allow-listing requests.
Maintain accurate ticket notes, provide timely updates, and communicate technical issues clearly to our Australian client team.
Escalate complex issues with detailed troubleshooting notes and clear handover documentation.
Maintain IT documentation and adhere to established support processes and security standards.
Required Skills and Qualifications
Minimum 4 years of IT support experience, including hands-on Level 2 support.
Strong knowledge of Microsoft 365, Microsoft Entra ID, and Windows 10/11.
Experience with Microsoft Intune and Windows Autopilot.
Working knowledge of TCP/IP, DHCP, DNS, VLANs, switching, Wi-Fi, and VPN.
Hands-on experience with structured cabling, including Cat6 cable installation, RJ45/keystone termination, testing, and rack patching.
Excellent spoken and written English, with the ability to communicate effectively with non-technical users and overseas stakeholders.
Strong troubleshooting, problem-solving, and customer service skills.
Professional and calm communication, with a customer-focused approach.
Good organisational skills, accountability, and attention to detail in ticket management and documentation.
Preferred Skills
Experience with any of the following will be an added advantage:
Managed Service Provider (MSP) environments.
Supporting international clients or distributed teams.
NinjaOne, ThreatLocker, Hudu, or UniFi networking solutions.
Apply Now
If you have the required technical expertise and are interested in supporting our Australia-based client from Bengaluru, we encourage you to apply.
Click on Apply to know more.
