TuTeck Technologies
Website:
tutecktechnologies.com
Job details:
We are looking for an experienced Level 2 IT Infrastructure Management Professional to support and manage multiple infrastructure towers in a remote data center environment. The role will be responsible for day-to-day operational support, incident resolution, service requests, monitoring, troubleshooting, coordination with tower specialists and vendors, and ensuring agreed SLA/KPI compliance.
The engineer should have broad hands-on knowledge across Windows/Linux servers, virtualization, storage, backup, network, Active Directory, cloud connectivity, monitoring, security, and ITSM processes, with the ability to remotely diagnose infrastructure issues and coordinate resolution across different technical teams.
Key Responsibilities
- Provide L2 operational support for remote data center infrastructure across multiple technology towers.
- Monitor server, network, storage, backup, virtualization, and infrastructure health using enterprise monitoring tools.
- Handle incidents, service requests, alerts, and operational tasks within agreed SLA timelines.
- Perform troubleshooting for:
- Windows and Linux server issues
- CPU, memory, disk and service-related problems
- VM availability and virtualization issues
- Network connectivity and DNS/DHCP issues
- Storage capacity and access issues
- Backup failures and restore requests
- Active Directory and access-related incidents
- Support remote administration of physical and virtual servers.
- Coordinate with L3 teams, OEM vendors, application teams, cloud teams, SOC/NOC teams, and data center teams for complex issues.
- Perform routine health checks and operational checks across all infrastructure towers.
- Review monitoring alerts, identify recurring issues, and initiate problem management where required.
- Support server provisioning, decommissioning, patching, reboot coordination, and configuration changes.
- Monitor backup jobs and coordinate restore validation.
- Support Active Directory administration, including:
- User and group management
- Server/computer account management
- Group Policy troubleshooting
- DNS and DHCP support
- Support virtualization platforms such as VMware or Hyper-V.
- Perform basic troubleshooting for SAN/NAS/storage environments.
- Support LAN/WAN/VPN and network connectivity troubleshooting in coordination with network teams.
- Assist with firewall rule validation and connectivity testing where required.
- Support remote access tools, jump servers, privileged access, and bastion environments.
- Maintain configuration, asset, and infrastructure inventory records.
- Execute approved standard changes and operational procedures.
- Maintain incident notes, troubleshooting evidence, resolution details, and knowledge articles.
- Participate in shift handover and operational governance calls.
- Identify risks, dependencies, capacity constraints, and recurring operational issues.
- Support DR readiness, backup validation, and disaster recovery exercises.
- Follow change, incident, problem, service request, and access management processes.
- Ensure adherence to security policies, access controls, and operational procedures.
Infrastructure Towers in Scope
The L2 engineer is expected to coordinate and support the following towers:
Tower
Expected L2 Coverage
Windows Server
OS health, services, patching, event logs, performance troubleshooting
Linux Server
Basic OS health, services, disk, CPU/memory, connectivity
Virtualization
VMware/Hyper-V VM health, console access, resource checks
Storage
Capacity, connectivity, mounts, SAN/NAS basic troubleshooting
Backup
Job monitoring, failure troubleshooting, restore coordination
Network
LAN/WAN, VLAN, DNS, DHCP, VPN, connectivity validation
Active Directory
Users, groups, computer accounts, GPO, authentication issues
Monitoring
Alert monitoring, ticket creation, event correlation and escalation
Security
AV/EDR alerts, access issues, coordination with SOC
Cloud
Basic AWS/Azure infrastructure monitoring and connectivity support
Data Center Operations
Remote coordination for physical server/network/storage activities
Required Technical Skills
- Windows Server 2016/2019/2022 administration
- Basic Linux administration
- Active Directory, DNS, DHCP and Group Policy
- VMware vSphere/ESXi or Hyper-V
- Server hardware and infrastructure troubleshooting
- SAN/NAS/storage fundamentals
- Enterprise backup tools such as Veeam, Commvault, NetBackup or equivalent
- TCP/IP, routing, VLAN, VPN and network troubleshooting
- Monitoring tools such as SolarWinds, PRTG, Nagios, Zabbix, SCOM or equivalent
- ServiceNow, Halo, Jira, ManageEngine or equivalent ITSM tools
- Remote access technologies including RDP, SSH, VPN and jump hosts
- Basic PowerShell and/or shell scripting knowledge
- Microsoft 365 / Entra ID exposure preferred
- AWS/Azure infrastructure exposure preferred
- Endpoint security / EDR knowledge preferred
ITSM and Process Knowledge
Candidate should have practical knowledge of:
- Incident Management
- Service Request Management
- Problem Management
- Change Management
- Major Incident Management
- SLA/KPI monitoring
- Escalation management
- Knowledge management
- Shift handover
- RCA support
- Configuration and asset management
Experience
- 4–7 years of overall IT infrastructure support experience
- Minimum 2–3 years in L2 infrastructure operations
- Experience supporting remote data center operations or managed infrastructure services
- Experience working in a 24x7 or shift-based support environment preferred
- Experience handling multiple infrastructure towers is highly desirable
Educational Qualification
- B.E./B.Tech/BCA/B.Sc./MCA or equivalent qualification in IT/Computer Science
- Relevant infrastructure certifications are desirable
Preferred certifications may include:
- ITIL Foundation
- Microsoft Windows Server / Azure certification
- VMware certification
- Red Hat/Linux certification
- AWS/Azure fundamentals
- Network+ / CCNA
Key Competencies
- Strong troubleshooting and analytical ability
- Ability to work across multiple infrastructure towers
- Good incident ownership and follow-through
- Strong coordination and escalation skills
- Ability to work independently in remote operations
- Good written and verbal communication
- Strong documentation discipline
- Ability to work under SLA-driven environments
- Willingness to work in rotational shifts if required
Sample Performance Expectations
The role may be measured against:
- SLA compliance
- Incident resolution rate
- Ticket backlog
- Repeat incident reduction
- Monitoring alert closure
- Backup success rate
- Patch compliance
- Documentation quality
- Escalation effectiveness
- Customer satisfaction
- Shift handover quality
Click on Apply to know more.