Pepperfry
Website:
pepperfry.com
Job details:
Company Description Pepperfry, founded in 2011, is a home and furniture brand that blends technology with comfort to create better ways of shopping for the home. With a strong online presence and over 200 offline studios across India, the company has redefined the boundary between digital and in-person retail, with studios contributing significantly to overall business. Pepperfry is known for solving complex design and logistics challenges, including building one of India’s largest big-box logistics networks across 500+ cities. The company continually experiments with AR/VR, machine learning, and deep tech to transform customer experience and internal operations. Team members join a culture that values creativity, innovation, and a distinctive, quirky brand personality.
Role Description The Studio Manager role is a full-time, on-site position based in Mumbai, responsible for leading the daily operations of a Pepperfry studio. This role oversees studio staff, ensures an engaging and welcoming environment for visitors, and drives studio performance in line with business goals. The Studio Manager coordinates visual merchandising, maintains product presentation standards, and ensures that customers receive thorough guidance on products, services, and digital tools that support their purchase decisions. They track and report studio metrics, manage schedules, and collaborate with central teams on marketing campaigns, inventory planning, and process improvements. The role also involves resolving customer issues, ensuring adherence to company policies, and fostering a culture of high service standards and continuous improvement.
Qualifications
- Experience in retail, showroom, or studio management with strong customer service and people leadership skills.
- Proficiency in store operations, including scheduling, floor management, and basic inventory coordination.
- Ability to interpret performance data, track KPIs, and implement actions to improve studio results.
- Comfort with technology, including digital sales tools, POS systems, and collaboration with central tech and marketing teams.
- Strong communication, interpersonal, and conflict-resolution abilities to work effectively with customers and team members.
- Background in home décor, furniture, lifestyle, or a related domain is advantageous.
- Bachelor’s degree in business, retail management, design, or a related field preferred, or equivalent practical experience.
- Willingness to work on-site in Mumbai, including weekends and peak retail hours as required.
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