Vertiv
Website:
vertiv.com
Job details:
Job Description
JOB DESCRIPTION
Senior Manager – Thermal - Service Operations
Job Title: Thermal Operations Head - India
Department: Thermal Management Services
Experience Required: 15+ Years
Job Purpose
Lead and drive the overall Thermal Service Operations business across India, including Service Delivery, Installation and Commissioning (I&C), Technical Support, Inventory Management, Franchisee Operations, Capability Development, Continuous Improvement Programmes (CIP), and EHS / Safety compliance. The role is responsible for operational excellence, customer satisfaction, team capability, profitability, and business growth across all regions.
Key Responsibilities
Service Operations Leadership
- Lead PAN India Thermal Service Operations across all regions.
- Develop and execute operational strategies aligned with business objectives.
- Drive service excellence, operational efficiency and customer satisfaction.
- Monitor service KPIs, productivity, quality and profitability across regions.
Installation and Commissioning Leadership
- Provide leadership for COLO and Non-COLO I&C operations across India.
- Ensure I&C activities are executed as per Vertiv standards, checklists and approved procedures.
- Review project risks, resource allocation, quality and execution performance
- Drive project completion, customer handover and operational readiness
Service Delivery Management
- Manage warranty, AMC, break-fix, project and technical support activities.
- Improve field service productivity, response performance and SLA compliance.
- Establish governance reviews and performance monitoring mechanisms.
- Drive customer satisfaction and service quality improvement initiatives.
Technical Support and Capability Development
- Strengthen troubleshooting capability and technical governance.
- Drive competency development, certifications and technical readiness programmes.
- Build succession plans and future leadership capability within the Thermal Service organisation.
Inventory and Supply Chain Management
- Drive national spare parts and inventory management strategies.
- Ensure material availability for service and project execution.
- Monitor inventory health, utilisation, forecasting and replenishment planning.
- Improve inventory governance, process discipline and operational controls.
Franchisee and Partner Management
- Manage PAN India service and I&C franchisee ecosystem.
- Ensure franchisees comply with technical, quality, safety and operational standards.
- Drive partner capability development, training, audits and governance reviews.
- Support franchisee expansion, onboarding and operational readiness.
EHS and Safety Leadership
- Ensure compliance with EHS, safety and statutory requirements across service operations.
- Promote a zero-harm safety culture across all regions and project sites.
- Review safety audits, toolbox talks, PPE compliance and risk assessments.
- Drive corrective and preventive actions for safety improvement.
Continuous Improvement and Digital Transformation
- Lead Continuous Improvement Programmes across Thermal Services.
- Drive process standardisation, automation, dashboards and digital tools.
- Implement RCA, CAPA, lessons learnt and best practice sharing.
- Improve operational efficiency, quality and customer experience.
Financial and Business Management
- Manage operational budgets, resource utilisation and productivity improvement.
- Support business growth, margin improvement and cost optimisation.
- Review regional performance and drive corrective actions.
- Support strategic planning and organisational growth initiatives.
Required Qualifications
- MBA / ME / Bachelor’s Degree in Mechanical, Electrical, HVAC, Thermal Engineering or related field.
- 15+ years of experience in Service Operations, Data Centre Infrastructure, HVAC, Thermal Management or Critical Infrastructure Services.
- Proven experience leading large multi-location service organisations and cross-functional teams.
Key Skills Required
- Service Operations Management.
- Thermal Service Business Leadership.
- Installation and Commissioning Management.
- Technical Support Leadership.
- Service Delivery Excellence.
- Inventory and Supply Chain Management.
- Franchisee and Partner Management.
- EHS and Safety Governance.
- Continuous Improvement Programmes.
- Financial and Resource Management.
- Customer Relationship Management.
- Team Building and People Development.
Key Deliverables
- PAN India operational performance achievement.
- Successful execution of service and I&C projects.
- High customer satisfaction and SLA compliance.
- Strong franchisee governance and capability.
- Inventory optimisation and material availability.
- Safe operations with strong EHS performance.
- Sustained business growth and productivity improvement.
Success Measures
- Improved service quality, productivity and operational efficiency.
- Timely completion of I&C and service delivery milestones.
- Strong safety culture and reduction in EHS non-compliances.
- Effective inventory control and spare parts availability.
- Improved franchisee performance, compliance and capability.
- Positive feedback from customers, regional teams and leadership.
About Us
The successful candidate will embrace Vertiv’s Core Principles & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPLES: Safety. Integrity. Respect. Teamwork. Inclusion.
OUR STRATEGIC PRIORITIES
- High-Performance Culture
- Customer Focus
- Operational Excellence
- Innovation
- Financial Strength
VERTIV BEHAVIORS
- Own it
- Act with urgency
- Foster a customer-first mindset
- Think big and execute
- Lead by example
- Drive continuous improvement
- Learn and seek out development
- Promote transparent & open communication
About Vertiv
Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.
Equal Opportunity Employer
Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertiv.com
Click on Apply to know more.