Ciena
Website:
ciena.com
Job details:
As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.
We're looking for a Business Operations Manager to oversee operational excellence across corporate real estate and critical facilities in Gurugram. This role drives the delivery of facilities operations, compliance, vendor governance, financial management, and risk management activities that enable a safe, efficient, and reliable workplace environment. The position plays a key role in maintaining business continuity and supporting cross-functional operational priorities.
How You Will Make An Impact
- Manage end-to-end operations for assigned corporate real estate and workplace accounts, ensuring adherence to SLAs and KPIs.
- Oversee facilities management services, including HVAC, electrical systems, housekeeping, security, and maintenance activities.
- Lead vendor and contractor governance, including AMC contracts, FM agencies, MEP contractors, negotiations, performance reviews, and cost optimization initiatives.
- Drive budgeting, cost control, and facilities operations across capital and operating expenditures.
- Act as the primary contact for landlords, clients, government bodies, and regulatory authorities.
- Lead emergency response, business continuity planning, sustainability programs, and energy-efficiency initiatives across sites.
- Establish partnerships with HR, IT, Finance, Security, and Risk Management teams to align operational priorities and business support initiatives.
The Must Haves
- Education: Bachelor's degree in Business Administration, Facilities Management, Engineering, or related field.
- Experience: 6+ years of experience in corporate real estate, facilities management, or critical infrastructure/workplace operations.
- Application of building systems knowledge and facility compliance standards.
- Application of statutory and regulatory compliance frameworks, including labour laws, fire and building codes, environmental requirements, and internal audit processes.
- Experience managing vendor contracts, budgets, and cross-functional teams.
- Utilization of MS Excel and Microsoft Office applications.
- Ability to work on-site in Gurugram and coordinate with multiple locations as needed.
Nice To Haves
- Technical knowledge and exposure related to facilities, workplace, or infrastructure operations.
- Utilization of CAFM, CMMS, or IWMS tools.
- Excellent stakeholder management and communication skills.
At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.
Ciena is an Equal Opportunity Employer, including disability and protected veteran status.
If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
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