Delhi Watch Company
Website:
delhiwatchcompany.com
Job details:
Company Description
Delhi Watch Company is one of the fastest growing watch microbrand in India. Providing Mechanical and Quartz watches that are built to last and with modern and innovative designs, all at an affordable price point.
Key Responsibilities
- Manage watch assembly planning, manpower, component readiness and production targets.
- Oversee quality control, testing, defect reduction, rework and final product approval.
- Manage packaging, dispatch, warehouse accuracy and fulfilment timelines.
- Coordinate domestic and international logistics, courier partners, RTOs and delivery exceptions.
- Build and maintain SOPs, dashboards and operational controls across departments.
- Manage the CRM/customer-support team, including escalations, refunds, replacements and response timelines.
- Coordinate with suppliers, manufacturing partners and internal teams for product launches.
- Track operational KPIs and report directly to the founder.
Requirements
- 7–10 years of experience in operations, manufacturing, fulfilment, supply chain or a related function.
- Experience managing multiple operational teams and team leaders.
- Strong understanding of production planning, QC, inventory, warehousing and logistics.
- Experience in consumer goods, electronics, watches, jewellery, accessories, D2C or e-commerce is preferred.
- Strong Excel or Google Sheets skills and comfort working with operational data.
- Ability to create SOPs, resolve operational problems and work hands-on with teams.
- Experience managing customer-support or CRM operations is preferred.
- Must be comfortable working full-time from our Gurugram office.
This is not a desk-only coordination role. The selected candidate will be expected to spend time with assembly, QC, dispatch and customer-support teams and take direct ownership of daily execution.
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