LuxuryKase
Website:
luxurykase.com
Job details:
About the Role
We are looking for a highly driven and experienced Shopify Business Manager to take complete ownership of our D2C Shopify business.
This is not a routine Shopify Executive role. The selected candidate will be responsible for managing and growing the complete Shopify business, including revenue, profitability, performance marketing, conversion optimization, operations, customer experience and team coordination.
We are looking for someone who can work independently, make business decisions and take ownership without requiring day-to-day supervision from the founder.
Key Responsibilities
Shopify Business Growth
- Take complete ownership of Shopify revenue and profitability.
- Develop and execute strategies to grow the D2C business.
- Monitor and improve key business KPIs.
- Identify opportunities for increasing AOV, conversion rate and repeat purchases.
- Develop offers, bundles, upsells and cross-sell strategies.
Performance Marketing
- Manage and optimize Meta Ads and Google Ads.
- Monitor ROAS, CAC, CTR, CPC, CVR and overall profitability.
- Plan and execute scaling strategies.
- Test creatives, audiences, campaigns and offers.
- Coordinate with agencies/freelancers when required.
Shopify & CRO
- Optimize product pages, collections and website experience.
- Improve conversion rate and checkout performance.
- Analyze customer journeys and identify drop-off points.
- Implement CRO strategies to increase sales and profitability.
Operations & Customer Experience
- Coordinate with telecalling and customer support teams.
- Improve order confirmation and delivery percentage.
- Reduce RTO, cancellations and unnecessary returns.
- Handle important customer escalations.
- Coordinate with warehouse and logistics teams.
Inventory & Product Management
- Manage catalog and inventory
- Monitor fast-moving and slow-moving products.
- Ensure availability of important SKUs.
- Coordinate with suppliers for replenishment.
- Identify products that should be scaled, promoted or discontinued.
Team Management
- Manage and coordinate the Shopify support team.
- Set targets and monitor team performance.
- Create SOPs and improve operational efficiency.
- Delegate responsibilities effectively.
- Take ownership of problems and provide solutions instead of escalating routine matters.
Reporting & Business Analysis
- Prepare daily, weekly and monthly performance reports.
- Track sales, ad spend, ROAS, profit, RTO, conversion rate and other KPIs.
- Maintain clear business performance dashboards.
- Identify problems and recommend actionable solutions.
- Conduct regular business reviews with the founder.
Candidate Profile
We are looking for someone who:
- Has 3–6+ years of relevant D2C/Shopify experience.
- Has independently managed a Shopify/D2C business.
- Has strong knowledge of Meta Ads and Google Ads.
- Understands ROAS, CAC, AOV, CVR, RTO and contribution margin.
- Has experience managing teams and vendors.
- Has strong analytical and problem-solving skills.
- Is comfortable working with Excel/Google Sheets and business dashboards.
- Has strong communication and decision-making skills.
- Thinks commercially and focuses on both revenue and profitability.
- Can work independently without constant supervision.
Preferred Experience
- Candidates who have previously managed a high-volume D2C/Shopify business will be preferred.
- Experience in mobile accessories, electronics accessories, consumer products, fashion or similar categories is an advantage.
- Candidates with a proven track record of improving revenue and profitability will be preferred.
What Success Looks Like
The goal of this role is to make the Shopify business less dependent on the founder.
You will be expected to:
Grow Revenue → Improve Profitability → Build the Team → Improve Systems → Reduce Founder Dependency
We are looking for someone who thinks like a business owner, not someone who waits for instructions.
Compensation
Bases On Experience + Performance Incentives
Compensation can be higher for an exceptional candidate with a strong track record in D2C business management.
Working Schedule
Monday – Friday: 10:00 AM – 7:00 PM
Alternate Saturdays: Half Day
Sunday: Off
National Holidays: Off
Location
Karkardooma, East Delhi
On-site position
How to Apply
Please share:
- Updated CV
- Current/Last Salary
- Expected Salary
- Shopify/D2C brands previously managed
- Approximate scale of business handled
- Key growth results achieved
- Meta Ads & Google Ads experience
Candidates with relevant Shopify/D2C Business Management experience will be preferred.
Application Question(s):
- What is the highest monthly D2C/Shopify revenue you have managed?
- What is your current/last monthly salary?
- What is your expected monthly salary?
- Are you comfortable working full-time from our Karkardooma, East Delhi office?
Education:
Experience:
- Shopify: 3 years (Required)
Work Location: In person
Click on Apply to know more.
