Website:
digitalinfoindia.com
Job details:
Job Description:
We are looking for a Service Sales Manager responsible for managing existing customer relationships, driving profitable revenue growth, and overseeing service projects. The role combines customer relationship management, technical solutions, service sales, project coordination, and commercial follow-up.
Roles and Responsibilities:
- Drive customer satisfaction and profitable portfolio growth through spare parts, onsite interventions, digital solutions, and strategic service projects.
- Manage customer technical and operational requirements, including maintenance, technical requests, development projects, site visits, and support for new equipment sales.
- Manage service projects and sales activities from quotation to execution, including punch lists, warranties, technical inputs, customer feedback, and project follow-up.
- Strengthen customer relationships and market intelligence by tracking customer needs, complaints, key stakeholders, competitors, market trends, and POMA’s regional market share.
- Ensure safety and financial compliance through safety upgrades, risk escalation, customer invoicing/payment follow-up, and accounting coordination.
- Provide technical solutions using analytical and problem-solving approaches, with only minor direct equipment interventions when required.
- Supervise the sales and project execution process, ensuring priorities, coordination, and momentum from quotation through project completion.
- Actively manage the customer portfolio and relationships through regular follow-ups, customer visits, stakeholder identification, and complaint resolution.
- Contribute to competitive intelligence and business development across services and spare parts while monitoring regional market share and customer insights.
- Coordinate with Sales, Project, and regional teams to address customer needs, support maintenance and technical requirements, and ensure successful service delivery.
Preferred Qualifications
- Bachelor’s degree in Mechanical, Electrical, Industrial Engineering, or related technical field; Master’s degree is an advantage.
- 8–10 years’ experience in technical sales, after-sales/service sales, project management, or customer support in industrial equipment, material handling, capital goods, or ropeway industries.
- Strong commercial and technical acumen with expertise in customer relationship management, negotiation, problem-solving, and project coordination.
- Excellent English communication skills; knowledge of French is an added advantage.
- Proficiency in MS Office (Excel, PowerPoint, Word); experience with ERP/CRM systems such as SAP and Salesforce is an advantage.
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