NIRTECH Pvt. Ltd.
Website:
nirtech.in
Job details:
Nirtech Pvt. Ltd. is looking for an experienced and result-oriented All India Service Manager to lead and manage the Company’s service, after-sales, commissioning, troubleshooting and O&M activities across India.
The candidate will be responsible for ensuring high plant availability, customer satisfaction, timely resolution of service issues and effective management of service engineers and technicians at various customer sites.
The position requires a strong technical background in industrial wastewater treatment systems, excellent customer-handling skills and a willingness to undertake extensive travel across India.
Key Responsibilities:
1. Service & After-Sales Management-
* Lead all India service and after-sales activities for Nirtech’s wastewater treatment plants.
* Manage service calls, breakdowns, troubleshooting and preventive maintenance.
* Ensure timely deployment of service engineers and technicians at customer sites.
* Monitor and improve plant performance, reliability and availability.
* Develop and implement preventive and predictive maintenance practices.
2. Technical Troubleshooting-
* Independently troubleshoot problems related to:
* RO / SPRO / RDRO systems
* UF / MBR systems
* ETP / STP
* ZLD systems
* MEE / ATFD
* Pumps, piping, valves and instrumentation
* Membrane fouling and cleaning
* High TDS / recovery-related issues
* Analyze recurring failures and implement permanent corrective actions.
* Coordinate with Design, R&D, Projects and Production teams for technical solutions.
3. Commissioning & Project Support-
* Support project teams during installation, commissioning and performance trials.
* Ensure smooth handover of plants from Projects to Service/O&M.
* Prepare commissioning and service reports.
* Ensure customer complaints are closed within agreed timelines.
4. O&M Management-
* Manage and supervise O&M contracts across India.
* Ensure adequate manpower deployment and effective utilisation.
* Monitor manpower performance, attendance, discipline and productivity.
* Control service/O&M costs while maintaining required service quality.
* Ensure timely replacement and maintenance of critical equipment and consumables.
5. Customer Management-
* Act as the senior service point of contact for key customers.
* Visit important customer sites regularly.
* Handle escalated technical and operational complaints.
* Build strong long-term relationships with customers.
* Conduct periodic service review meetings with major customers.
6. Team Management-
* Lead and develop the service team comprising Service Engineers, Site Engineers, Technicians
and Operators.
* Allocate manpower based on project requirements and urgency.
* Train service personnel on troubleshooting, safety and plant operations.
* Establish clear KPIs and performance standards for the service team.
7. Service Systems & Reporting-
* Establish a structured service complaint and escalation system.
* Maintain service history and equipment performance records.
* Prepare weekly/monthly service MIS for management.
* Track pending complaints, breakdowns, repeat failures and closure timelines.
* Identify recurring technical issues and recommend improvements.
Qualification:
* B.E./B.Tech. in Chemical or Mechanical Engineering
Required Experience:
* 10–13 years of relevant experience in industrial wastewater treatment.
* Strong hands-on experience in RO/UF/ETP/STP/ZLD and industrial wastewater treatment
plants.
* Experience in service, commissioning, troubleshooting and O&M is essential.
* Experience in managing service teams across multiple locations will be preferred.
* Experience dealing directly with industrial customers is highly desirable.
Desired Skills:
* Strong technical troubleshooting ability.
* Excellent customer-management and communication skills.
* Leadership and team-management capability.
* Ability to work under pressure and handle emergency breakdowns.
* Strong analytical and problem-solving skills.
* Commercial awareness and ability to control service costs.
* Good reporting and documentation skills.
* Proficiency in MS Office and service/MIS reporting systems.
* Willingness to travel extensively across India.
Key Performance Indicators (KPIs):
* Customer complaint closure time.
* Plant availability and performance.
* Reduction in repeat breakdowns.
* O&M contract profitability.
* Customer satisfaction and retention.
* Timely deployment of service manpower.
* Service response time.
* Preventive maintenance compliance.
* Service team productivity and discipline.
* Reduction in service-related customer escalations.
Candidate Profile:
We are looking for a hands-on service leader, rather than only an administrative manager. The ideal candidate should be capable of visiting customer sites, understanding technical problems, guiding the service team and taking ownership of the problem until successful resolution.
Strong experience in industrial wastewater treatment is mandatory.
Extensive travel across India is an integral part of this position.
Salary: Commensurate with experience, skills, and current CTC.
Interested candidates can share their CV at: hr@nirtech.in / hr2@nirtech.in
Company Description NIRTECH Pvt. Ltd. is a specialized water and wastewater treatment solutions provider, leveraging German Round Disc RO technology to help industries achieve Zero Liquid Discharge (ZLD). Founded in 2016 by professionals with over two decades of experience, the company delivers innovative, customized, and high-performance systems for complex effluents. With more than 200 projects completed across capacities from 6 KLD to 1.2 MLD, NIRTECH serves diverse sectors including pharma, dyes, specialty chemicals, pesticides, starch, tannery, textiles, sugar, and breweries. Its state-of-the-art manufacturing facilities in Bhiwandi and Panoli enable high-quality, on-time delivery of Effluent Treatment Plants, ZLD systems with Disc RO and Spiral RO, Sludge Dewatering, MEE, MVRE, and ATFD. The company also offers system optimization, revamp, and comprehensive operation and maintenance services, demonstrating a strong track record in scalable and sustainable ZLD solutions.
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