ACME MEP SERVICES (I) PRIVATE LIMITED
Website:
acmemep.com
Job details:
Job DescriptionService Manager – HVAC
Location: Kurla, Mumbai
Experience: 10+ Years
Industry: HVAC / MEP
Employment Type: Full-Time
Department: Service
About the Role
We are looking for an experienced Service Manager – HVAC to lead and manage the overall HVAC Service vertical. The ideal candidate will have 10+ years of experience in HVAC service operations, with strong expertise in team leadership, customer relationship management, AMC/service contracts, breakdown management, technical troubleshooting, and operational planning.
The candidate will be responsible for managing service operations, leading a large technical team, ensuring customer satisfaction, improving service efficiency, and driving the overall performance of the service department.
Key Responsibilities
- Lead and manage the overall HVAC Service Department and service operations.
- Manage, mentor and monitor a large team of Service Engineers, Technicians, Supervisors and support staff.
- Plan and allocate service manpower based on workload, customer requirements and project priorities.
- Oversee preventive maintenance, breakdown maintenance, AMC and warranty service operations.
- Monitor service complaints, response time, resolution time and closure of customer complaints.
- Handle critical technical issues and major customer escalations.
- Ensure timely deployment of service teams and effective utilization of manpower.
- Coordinate with customers, clients, consultants, vendors and internal project teams.
- Review service reports, maintenance records, breakdown reports and preventive maintenance schedules.
- Ensure proper availability and utilization of spares, tools, equipment and service resources.
- Monitor service quality, safety standards and adherence to company procedures.
- Identify recurring equipment/service issues and implement corrective and preventive actions.
- Develop and maintain strong relationships with key customers and AMC clients.
- Monitor AMC renewals, service contracts and opportunities for additional service business.
- Coordinate with the commercial/accounts team regarding service billing, outstanding payments, quotations and service contract profitability.
- Review team performance through regular MIS, KPIs and service reports.
- Establish service KPIs and ensure achievement of departmental targets.
- Drive process improvements to improve service efficiency, customer satisfaction and operational profitability.
- Conduct regular meetings and performance reviews with the service team.
- Ensure proper training and technical development of service personnel.
- Coordinate with OEMs/manufacturers for technical support, warranty matters and critical service requirements.
- Ensure compliance with company quality, safety and documentation standards.
Technical Exposure Required
The candidate should have strong knowledge of HVAC systems such as:
- VRV / VRF Systems
- Chilled Water Systems
- Chillers
- AHU & FCU
- Ductable / Package AC
- Split & Cassette AC
- HVAC pumps, piping and associated systems
- HVAC controls and basic BMS understanding
- Preventive & breakdown maintenance
- HVAC troubleshooting and commissioning
Required Skills
- Strong team leadership and people-management skills
- Excellent customer handling and escalation-management skills
- Strong technical understanding of HVAC systems
- Service planning and manpower management
- AMC and service contract management
- Strong communication and negotiation skills
- Problem-solving and decision-making ability
- MIS and service-reporting knowledge
- Commercial understanding of service operations
- Ability to manage multiple customers and service requirements simultaneously
Experience
10+ years of relevant experience in HVAC Service / Maintenance / After-Sales Service, with significant experience in a managerial or leadership role.
Experience managing a large HVAC service team and multiple customer/service locations will be preferred.
Key Performance Indicators (KPIs)
- Customer satisfaction and complaint resolution
- Service response and closure TAT
- AMC renewal and service contract performance
- Team productivity and manpower utilization
- Service revenue and profitability
- Reduction in repeat complaints
- Preventive maintenance compliance
- Service quality and operational efficiency
Click on Apply to know more.
