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Job Description – GM Service / Workshop Manager
Acer Motors, an authorized Maruti Suzuki dealership, provides vehicle sales, service, and after-sales support across a wide range of Maruti Suzuki vehicles. The organization is focused on delivering high-quality, customer-centric automotive services with strong emphasis on service excellence, operational efficiency, safety, and customer satisfaction.
Role: General Manager – Service / Workshop Manager
Location: Secunderabad
Industry: Automobile / 4-Wheeler Dealership
Employment: Full-time, On-site
Role Overview
The GM Service / Workshop Manager will be responsible for the overall management and performance of the service workshop. The role involves leading service operations, managing workshop productivity, ensuring customer satisfaction, controlling costs, and achieving business and profitability targets in line with Maruti Suzuki standards and processes.
Key Responsibilities
- Manage the complete service workshop operations, including service reception, job cards, repair, quality control, vehicle delivery, and customer handling.
- Lead and manage Service Advisors, Technicians, Supervisors, and support staff.
- Plan and monitor workshop workflow, manpower utilization, bay capacity, and vehicle turnaround time.
- Drive key service performance indicators including productivity, efficiency, labour sales, profitability, CSI, repeat customers, and TAT.
- Monitor daily/monthly service targets and take corrective actions to improve workshop performance.
- Handle customer escalations and ensure timely resolution of complaints.
- Ensure adherence to Maruti Suzuki processes, SOPs, quality standards, and safety guidelines.
- Improve workshop profitability through effective labour utilization, cost control, and resource optimization.
- Coordinate with Parts, Sales, Insurance, Bodyshop, and Accounts departments for smooth operations.
- Monitor service-related inventory, consumables, tools, and equipment.
- Prepare and review MIS, performance reports, and operational dashboards.
- Identify process gaps and implement continuous improvement initiatives.
- Plan and coordinate technical and process training for service staff.
- Ensure proper utilization of DMS/ERP and other digital systems for service tracking and reporting.
- Support management in annual budgeting, manpower planning, business planning, and service growth initiatives.
- Ensure the workshop maintains high standards of 5S, safety, cleanliness, quality, and customer experience.
Candidate Profile / Qualifications
- 10–12+ years of experience in automobile service/workshop operations, preferably in a 4-wheeler authorized dealership or OEM.
- Experience in a Works Manager / Workshop Manager / Service Manager / GM Service / Service Head role will be preferred.
- Strong experience in managing large workshop teams and service operations.
- Good understanding of vehicle repair, diagnostics, workshop processes, service quality, and technical operations.
- Proven ability to drive productivity, efficiency, labour revenue, profitability, CSI, and customer retention.
- Strong leadership, team-management, communication, negotiation, and problem-solving skills.
- Experience in handling customer escalations and critical service complaints.
- Knowledge of DMS/ERP, MIS, Excel, service reports, and performance dashboards.
- Experience in budgeting, cost control, manpower planning, and resource management.
- Bachelor's degree/diploma in Automobile or Mechanical Engineering preferred.
- Candidates from Maruti Suzuki or other reputed 4-wheeler dealerships/OEMs will be preferred.
- Must be willing to work on-site in Secunderabad and adapt to operational requirements.
Key Performance Areas
Workshop Operations | Productivity | Labour Revenue | Profitability | CSI | TAT | Quality | Customer Retention | Manpower Utilization | Process Compliance | Team Performance
Compensation
30–35% hike on current CTC, based on experience, suitability, and current compensation.
Location: Secunderabad
Industry: Maruti Suzuki / Automobile Dealership
- Position: GM Service / Workshop Manager
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