Service Level Manager
ThoughtFocus
- Location
- Kochi, Kerala, India
- Job type
- Full-time
Required skills
- banking
- production support
- Splunk
- SRE
- ServiceNow
About the role
ThoughtFocus
Website:
thoughtfocus.com
Job details:
Position : Service Level Manager – ITIL & ITSM Operations
Experience - 10-12 Years
- 10-12 years of experience in ITSM, Production Support, or Service Operations.
- Strong expertise in ITIL Service Management and Service Level Governance.
- Hands-on experience with ServiceNow ITSM and workflow automation.
- Experience with AppDynamics (AppD), SigNoz, and other APM solutions.
- Strong knowledge of Grafana, Prometheus, Application Insights, Splunk, and SCOM.
- Experience with PagerDuty, event management, and escalation orchestration.
- Expertise in observability, monitoring strategy, and operational analytics.
- Experience in tool consolidation, monitoring transformation, and AIOps adoption.
- Strong stakeholder management, executive reporting, and vendor governance skills.
- Exposure to Banking, Financial Services, Digital Payments, Cloud Operations, or SRE environments is preferred.
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