Service Level Manager

ThoughtFocus

Required skills

Website: thoughtfocus.com
Job details:

Position : Service Level Manager – ITIL & ITSM Operations

Experience - 10-12 Years

10-12 years of experience in ITSM, Production Support, or Service Operations.
Strong expertise in ITIL Service Management and Service Level Governance.
Hands-on experience with ServiceNow ITSM and workflow automation.
Experience with AppDynamics (AppD), SigNoz, and other APM solutions.
Strong knowledge of Grafana, Prometheus, Application Insights, Splunk, and SCOM.
Experience with PagerDuty, event management, and escalation orchestration.
Expertise in observability, monitoring strategy, and operational analytics.
Experience in tool consolidation, monitoring transformation, and AIOps adoption.
Strong stakeholder management, executive reporting, and vendor governance skills.
Exposure to Banking, Financial Services, Digital Payments, Cloud Operations, or SRE environments is preferred.

Click on Apply to know more.

This page is fully interactive when JavaScript is enabled. Please enable JavaScript to apply or browse related roles.