IPDigital LLC
Website:
ipdigitalllc.com
Job details:
Company Description IPDigital LLC combines service integration with innovative intellectual property development, giving the company a strong foundation for delivering value from the outset. The organization designs IP solutions tailored for industry service providers seeking advanced, scalable technologies. IPDigital also aims to serve as a collaborative hub and “Center of Excellence” for cutting-edge, innovation-focused solutions. Team members have the opportunity to contribute to impactful projects and participate in a culture that values creativity, collaboration, and continuous improvement.
Role Description The Support Desk role at IPDigital LLC is a full-time, on-site position based in Bengaluru. In this role, the Support Desk professional will respond to customer inquiries, diagnose and resolve technical issues, and provide clear, step-by-step guidance to users. Daily responsibilities include logging and tracking support tickets, escalating complex problems to the appropriate teams, and following up to ensure timely resolution. The role also involves collaborating with internal stakeholders to document recurring issues, suggesting improvements to products and processes, and maintaining high standards of customer satisfaction through professional and empathetic communication.
Qualifications
- Candidates should possess strong Technical Support and Troubleshooting skills to identify, analyze, and resolve user issues efficiently.
- Candidates should possess solid Customer Support and Communication skills to interact professionally with diverse stakeholders and provide clear, user-friendly guidance.
- Candidates should possess good Analytical Skills to interpret problems, assess root causes, and suggest practical solutions or process enhancements.
- Relevant experience in a support desk, helpdesk, or IT service environment, preferably within a technology or IP-focused organization.
- Ability to work on-site in Bengaluru, manage multiple tickets simultaneously, and maintain accurate documentation of support activities.
- Familiarity with ticketing systems, remote support tools, and standard office software; basic knowledge of networking or software applications is an advantage.
- Diploma or bachelor’s degree in a relevant field (such as Computer Science, Information Technology, or Engineering) or equivalent practical experience.
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