Urban Company
Website:
urbancompany.com
Job details:
Senior Training Manager – InstaHelp Category | Urban Company
Job Description
We are seeking an experienced Senior Training Manager for our Cleaning Category to join our dynamic team. The STM will play a crucial role in ensuring the high-quality delivery of home cleaning services in our designated cities.
This individual will be responsible for leading all training initiatives, developing and refining training content, and providing technical (relating to home cleaning services) and behavioral training to our partners to guarantee a delightful customer experience.
What You'll Do
● Manage all training programs for professionals offering home cleaning services in the allotted city.
● Develop and refine training content, ensuring it aligns with industry standards and best practices.
● Provide hands-on training and support to professional partners on standard operating procedures (SOPs) to ensure the delivery of high-quality services.
● Implement strategies to improve service quality through training interventions.
● Lead, coach, and provide guidance to training managers ensuring capability building and performance excellence.
● Monitor and evaluate the effectiveness of training programs, making necessary adjustments to meet evolving business needs.
● Collaborate with cross-functional teams to identify training needs and develop targeted solutions to address gaps.
● Stay updated on industry trends and best practices in training and development for blue-collar workers.
What We Need
● Bachelor's degree in Hospitality Management, Business Administration, or related field.
● 5+ years of experience in top-tier Hotels, Facility Management, or Startups, with a focus on training and development.
● Proven experience in managing teams of trainers/professionals, preferably in hotels or facilities management.
● Demonstrated expertise in developing and delivering training content for blue-collar workers.
● Passion for delivering exceptional customer experiences and driving continuous improvement.
At Urban Company we are committed to providing equal and fair opportunities in employment and creating an inclusive work environment. We endeavour to maintain a work environment free from harassment based on age, colour, physical ability, marital status, parental status, ethnic origin, religion, sexual orientation, or gender identity.
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