First Phoenics Solutions
Website:
firstphoenicssolutions.com
Job details:
Role: Senior/lead ServiceNow Developer
Location: Bengaluru
Work type: Full Time
Experience level: 7+ years
Required Skills and Experience
· 7+ years of hands-on experience in ServiceNow development, configuration, administration, and integration delivery.
· Strong experience with ServiceNow platform capabilities, including ITSM, Service Catalog, Flow Designer, IntegrationHub, ACLs, CMDB, reporting, and platform administration.
· Hands-on experience integrating ServiceNow with enterprise applications and infrastructure platforms, including request creation, data retrieval, status updates, workflow automation, and exception handling.
· Advanced scripting skills in JavaScript, Glide APIs, Business Rules, Client Scripts, Script Includes, UI Actions, UI Policies, and Scheduled Jobs.
· Strong working knowledge of REST and SOAP integrations, Scripted REST APIs, XML/JSON payload handling, OAuth 2.0, SAML, basic authentication, API keys, certificates, connection aliases, and credential management.
· Experience using MID Server for secure connectivity between ServiceNow and internal enterprise systems, including on-premises applications, databases, directory services, infrastructure tools, and monitoring platforms.
· Understanding of enterprise service management concepts, including request fulfillment, incident management, change management, asset/configuration data, knowledge management, and workflow automation.
· Ability to analyze complex business requirements and convert them into scalable, maintainable, and compliant ServiceNow solutions.
· Strong troubleshooting skills across integration logs, transaction failures, workflow errors, access issues, and performance bottlenecks.
· Excellent communication skills with the ability to work with technical teams, business stakeholders, vendors, and leadership.
Preferred Qualifications
· Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related discipline.
· ServiceNow Certified System Administrator certification.
· ServiceNow Certified Application Developer certification.
· ServiceNow CIS certifications in ITSM, Customer Service Management, Discovery, Service Mapping, Application Portfolio Management, or related modules.
· Experience with ServiceNow modules such as ITSM, ITOM, CSM, HRSD, SPM, CMDB, Discovery, Service Mapping, or Application Portfolio Management.
· Experience working in Agile/Scrum delivery models and using tools such as Jira, Azure DevOps, or equivalent platforms.
· Knowledge of ITIL processes, identity and access management, operational controls, enterprise change governance, and service management best practices.
Core Competencies
· ServiceNow solution design and development
· Enterprise application integration and workflow automation
· Enterprise workflow automation
· Secure API integration, IntegrationHub, custom spokes, MID Server connectivity, and enterprise data synchronization
· Problem solving and root cause analysis
· Stakeholder engagement and technical documentation
· Platform governance, quality assurance, and release management
Click on Apply to know more.
