First Phoenics Solutions
Website:
firstphoenicssolutions.com
Job details:
Job Title: Senior ServiceNow Developer
Experience: 7+ Years
Engagement: Full-Time / Permanent
Work Mode & Location: Bengaluru (onsite)
Notice Period: Immediate to 15 Days OR Serving NP
Role Overview
We are seeking an experienced Senior ServiceNow Developer to design, develop, and support enterprise-grade solutions on the ServiceNow platform. The role will be responsible for building scalable workflows, service catalog offerings, integrations, automation capabilities, and platform enhancements that improve IT service delivery, operational efficiency, and user experience across the enterprise.
Key Responsibilities
- Design, develop, configure, and maintain ServiceNow applications, workflows, catalog items, forms, business rules, client scripts, script includes, UI policies, notifications, and reports.
- Lead technical development for ServiceNow integrations with enterprise systems, including request creation, data exchange, workflow synchronization, status updates, and exception handling.
- Build and support integrations using REST, SOAP, Scripted REST APIs, IntegrationHub, custom spokes, Flow Designer, MID Server, JDBC, import sets, transform maps, scheduled jobs, and secure API authentication patterns.
- Develop Service Catalog solutions for common enterprise requests, including dynamic variables, validation logic, approval routing, fulfillment workflows, notifications, and reporting.
- Collaborate with ITSM, infrastructure, application, security, identity, business, and operations teams to translate requirements into secure, scalable, and maintainable technical solutions.
- Configure and enhance ServiceNow ITSM, Service Catalog, CMDB, workflow automation, reporting, and platform capabilities to support enterprise service management needs.
- Ensure integrations follow security, authentication, credential management, logging, error handling, retry, and monitoring best practices.
- Support unit testing, system integration testing, user acceptance testing, production deployment, and post-go-live stabilization.
- Prepare technical design documents, integration specifications, runbooks, deployment notes, and operational support documentation.
- Mentor junior developers, conduct code reviews, enforce platform standards, and support continuous improvement of ServiceNow development practices.
Enterprise Integration Skills
- Strong experience integrating ServiceNow with enterprise platforms such as Active Directory, LDAP, Microsoft Entra ID/Azure AD, Okta, Workday, Jira, Azure DevOps, monitoring tools, CMDB data sources, cloud platforms, collaboration tools, and third-party ITSM tools.
- Hands-on experience with REST APIs, SOAP web services, Scripted REST APIs, outbound REST messages, IntegrationHub spokes, custom spokes, Flow Designer actions, subflows, and reusable integration components.
- Experience with MID Server-based integrations for secure connectivity to internal systems, on-premises applications, databases, network tools, and enterprise infrastructure services.
- Knowledge of authentication and security standards including OAuth 2.0, SAML, basic authentication, API keys, certificates, connection aliases, credential management, and secure token handling.
- Experience with data exchange formats and transformation techniques including JSON, XML, payload builders, import sets, transform maps, coalesce logic, data normalization, and error reconciliation.
- Ability to design bidirectional integrations with proper logging, retry mechanisms, exception handling, monitoring, alerting, reconciliation reports, and operational support procedures.
- Exposure to identity and access management integrations supporting user provisioning, deprovisioning, group membership updates, role assignment, approval workflows, and access lifecycle automation.
- Experience integrating ServiceNow with collaboration and notification platforms such as Microsoft Teams, Slack, email gateways, and enterprise messaging channels for workflow-driven notifications.
- Working knowledge of database and infrastructure integration methods including JDBC, scheduled imports, PowerShell, SSH, discovery feeds, and CMDB enrichment processes.
- Ability to define integration architecture, data mapping, interface specifications, API contracts, test scenarios, and production support runbooks.
Required Skills and Experience
- 7+ years of hands-on experience in ServiceNow development, configuration, administration, and integration delivery.
- Strong experience with ServiceNow platform capabilities, including ITSM, Service Catalog, Flow Designer, IntegrationHub, ACLs, CMDB, reporting, and platform administration.
- Hands-on experience integrating ServiceNow with enterprise applications and infrastructure platforms, including request creation, data retrieval, status updates, workflow automation, and exception handling.
- Advanced scripting skills in JavaScript, Glide APIs, Business Rules, Client Scripts, Script Includes, UI Actions, UI Policies, and Scheduled Jobs.
- Strong working knowledge of REST and SOAP integrations, Scripted REST APIs, XML/JSON payload handling, OAuth 2.0, SAML, basic authentication, API keys, certificates, connection aliases, and credential management.
- Experience using MID Server for secure connectivity between ServiceNow and internal enterprise systems, including on-premises applications, databases, directory services, infrastructure tools, and monitoring platforms.
- Understanding of enterprise service management concepts, including request fulfillment, incident management, change management, asset/configuration data, knowledge management, and workflow automation.
- Ability to analyze complex business requirements and convert them into scalable, maintainable, and compliant ServiceNow solutions.
- Strong troubleshooting skills across integration logs, transaction failures, workflow errors, access issues, and performance bottlenecks.
- Excellent communication skills with the ability to work with technical teams, business stakeholders, vendors, and leadership.
Preferred Qualifications
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related discipline.
- ServiceNow Certified System Administrator certification.
- ServiceNow Certified Application Developer certification.
- ServiceNow CIS certifications in ITSM, Customer Service Management, Discovery, Service Mapping, Application Portfolio Management, or related modules.
- Experience with ServiceNow modules such as ITSM, ITOM, CSM, HRSD, SPM, CMDB, Discovery, Service Mapping, or Application Portfolio Management.
- Experience working in Agile/Scrum delivery models and using tools such as Jira, Azure DevOps, or equivalent platforms.
- Knowledge of ITIL processes, identity and access management, operational controls, enterprise change governance, and service management best practices.
Core Competencies
- ServiceNow solution design and development
- Enterprise application integration and workflow automation
- Enterprise workflow automation
- Secure API integration, IntegrationHub, custom spokes, MID Server connectivity, and enterprise data synchronization
- Problem-solving and root cause analysis
- Stakeholder engagement and technical documentation
- Platform governance, quality assurance, and release management
Thanks & Regards
Sameer Alvi
Recruitment Specialist
First Phoenics Solutions
T: +91 6396380439
E: sameer@firstphoenicssolutions.com
LinkedIn: https://linkedin.com/in/sameeralvi-professional
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