ITC Infotech
Website:
itcinfotech.com
Company:
https://www.linkedin.com/company/itc-infotech
Seniority: Associate
Industries: IT Services and IT Consulting
Job details:
Senior SAP Marketing Cloud Consultant
Location : Bangalore (White Field)
Mode: Hybrid
Job Description:
Job Summary:
We are seeking an experienced Senior SAP Marketing Cloud Consultant with 7+ years of SAP experience and strong expertise in SAP Marketing Cloud SAP EmarsysSAP Marketing Cloud, customer engagement, campaign management, customer segmentation, and marketing automation. The ideal candidate should have hands-on implementation experience, excellent stakeholder management skills, and the ability to translate business requirements into scalable marketing solutions.
Key Responsibilities
- Lead end-to-end SAP Marketing Cloud implementation, rollout, and support projects. Gather, analyze, and document business requirements from marketing and business stakeholders.
- Design and configure customer segmentation, target groups, marketing campaigns, customer journeys, and lead management processes.
- Implement personalized marketing strategies across multiple channels, including email, SMS, push notifications, and social media.
- Integrate SAP Marketing Cloud with SAP S4HANA, SAP Sales Cloud, SAP Service Cloud, SAP Commerce Cloud, SAP Customer Data Cloud CDC, and third-party applications.
- Configure marketing automation workflows, campaign execution, and performance tracking.
- Develop customer analytics, dashboards, and marketing performance reports.
- Support data migration, customer master data management, and data quality initiatives.
- Collaborate with cross-functional teams, including Sales, CRM, Digital Commerce, and Analytics.
- Troubleshoot production issues and provide performance optimization recommendations.
- Mentor junior consultants and provide technical and functional guidance.
- Participate in solution architecture discussions, effort estimation, and pre-sales activities where required.
Required Skills:
- 7+ years of overall SAP experience with strong expertise in SAP Marketing Cloud. Hands-on experience in at least 2-3 end-to-end SAP Marketing Cloud implementation projects.
- Strong understanding of:
- Customer Segmentation
- Target Groups
- Marketing Campaigns
- Customer Journeys
- Lead and Opportunity Management
- Marketing Automation
- Customer Profiling
- Personalization Experience integrating
- SAP Marketing Cloud with:
- SAP S4HANA
- SAP Sales Cloud
- SAP Service Cloud
- SAP Commerce Cloud
- SAP Customer Data Cloud CDC
- SAP CRM Knowledge of APIs, OData services, middleware SAP CPIBTP Integration Suite, and integration frameworks.
- Experience with customer analytics, dashboards, KPIs, and campaign reporting.
- Familiarity with data privacy regulations such as GDPR and consent management.
- Strong analytical, problem-solving, and communication skills. Experience working in AgileScrum environments.
Preferred Skills :
- Experience with SAP Emarsys Customer Engagement.
- Exposure to SAP Business Technology Platform BTP.
- Knowledge of SAP Analytics Cloud SAC.
- Understanding of omnichannel marketing and customer experience solutions.
- Experience with AI-driven marketing, predictive analytics, and recommendation engines. SAP certification in SAP Marketing Cloud, SAP Emarsys, or related SAP CX solutions is highly preferred.
Educational Qualification:
- Bachelor\'s degree in Computer Science, Information Technology, Engineering, or a related field.
- SAP certifications in SAP CXMarketing Cloud are an added advantage.
- Soft Skills Excellent stakeholder and client management skills.
- Strong leadership and mentoring capabilities.
- Effective communication and presentation skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong business consulting and solutioning mindset.
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