Esse India | Canada immigration consultants in delhi | visa consultant delhi
Website:
esseindia.com
Job details:
Role Description
The Senior Quality Assurance Manager is a full-time, on-site role based in Abroad. This role is responsible for designing, implementing, and overseeing quality assurance frameworks and processes for immigration and visa consulting services. Day-to-day tasks include auditing client cases, reviewing documentation workflows, monitoring compliance with immigration regulations, and ensuring service standards are consistently met across teams. The manager will develop and update quality policies, create checklists and SOPs, and conduct regular training and coaching sessions to maintain high-quality client interactions. The role also involves analyzing quality metrics, identifying areas for improvement, collaborating with operations and leadership on corrective actions, and supporting continuous enhancement of client satisfaction and service reliability.
Qualifications
- Strong experience in quality assurance and quality control in service-based industries, preferably in immigration, legal, consulting, or related fields.
- Proficiency in developing, implementing, and refining QA frameworks, SOPs, checklists, and performance metrics.
- Excellent analytical and problem-solving skills, with the ability to review complex cases and identify process gaps and risks.
- Solid understanding of compliance and regulatory requirements; exposure to Canadian immigration processes or global visa systems is highly beneficial.
- Advanced communication and interpersonal skills, including the ability to train, mentor, and guide cross-functional teams.
- Demonstrated leadership experience managing QA teams or initiatives, with a focus on continuous improvement and client satisfaction.
- Strong attention to detail, organizational skills, and the ability to handle multiple priorities in a fast-paced environment.
- Bachelor’s degree in Business, Law, Management, or a related field; a higher degree or relevant certifications in quality management (e.g., Six Sigma, ISO, TQM) are an advantage.
- Comfort working on-site in Kerala, India, and collaborating with teams and clients across locations.
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