LRQA
Website:
lrqa.com
Job details:
Job ID:44381
Location:LRQA - Mumbai -Solitaire Corpora
Position Category:Administration/Business Support
Position Type:Employee Regular
Note – This role be based in our Mumbai office on Hybrid basis (3 days onsite).
Senior Planning Advisor
Role Purpose:
- Proactively responds to complex customer queries as required and supports less experienced colleagues.
- Responsible for planning complex visits/activities, ensuring the right assessors are being used and optimised in the right place, and at the right cost to achieve utilisation targets and compliance with accreditation requirements.
- Supports less experienced colleagues as coach and encourages knowledge management.
Key Responsibilities:
- To plan complex visits/activities in line with or ahead of agreed business SLAs (ensuring utilisation of FTE colleagues vs subcontractors is optimised and that travel time, downtime, assessors under training, assessor competencies/ activity codes, usage of subcontractors is in line with or ahead of budget, and compliant with external accreditation requirements).
- Provide a high level of specialist support to deliver a professional and responsive service to internal and external clients. This will include communicating the details of planned visits/activities to Assessors and ensuring contractual requirements and customer expectations are understood.
- Follow the RFAT process (both requesting office and receiving office) providing ample notice and correspondence aligned to agreed timescales, supporting the prioritisation of key accounts.
- Guide the customer to the portal for basic customer queries and encourage less experienced colleagues to promote greater uptake and awareness of the tool.
- Responsible for the accuracy and completeness of data in BA&IS systems (in line with internal procedures, contractual requirements, cost structures and budget constraints) within or ahead of agreed SLAs to support smooth delivery our services. Make sure that any changes to contracts are accurately reflected (E.g. site locations, prices, key contacts, product scope etc.
- Build and maintain excellent relationships through proactive communication and action, ensuring contractual requirements and customer expectations are understood and refer opportunities for new business as appropriate. Maintain briefing notes to support the co-ordinating of activities to assessors/ lead assessors.
- Proactively respond to queries within or ahead of agreed SLAs and escalate service delivery issues as appropriate to the relevant manager. Proactively identify and propose improvements to processes and procedures.
- Proactively carry out complex tasks at the request of managers and proactively contribute to team meetings and initiatives.
- Mentor less experienced colleagues and share knowledge of BA&IS's products, processes and designated customers. Liaise with and provide support to other offices/ departments as may be required.
- Develop a thorough understanding of BA&IS products, services, systems and processes.
What You’ll Bring:
- Degree (Bachelor/ Master) with a minimum of 3-5 years of work experience in client data Management/customer service preferably in a service industry.
- Strong communication and customer facing skills
- Detail oriented, take responsibility for delivery customer needs and a positive can do attitude
- Ability to proactively understand and assess issues, devise solutions and see them through to resolution
- Build and support teamwork, engaging actively and supporting others
- Bonus points – Experience in a similar role in in TIC sector
Who are LRQA?
LRQA is a leading global assurance partner, combining deep industry expertise with innovative solutions to help organizations manage risk, improve performance, and drive sustainable growth.
Operating in over 50 countries with a team of 2,500+ professionals, we support more than 60,000 clients worldwide through assurance, certification, cybersecurity, inspection, and training services. Our purpose is simple: to help businesses build a safer, more secure, and more sustainable future.
What We Offer:
Join a global team where your expertise is valued and your development is supported. We offer a collaborative work environment, opportunities for professional growth, flexible working arrangements where applicable, a competitive salary aligned with the market, and a comprehensive benefits package.
Pre-Employment Checks
If you are successful in securing a role with us, we may carry out pre-employment checks, as permitted by local law, including verification of identity, right to work, employment history, education, and criminal records where applicable.
These checks are conducted by our trusted screening partner, Cfirst, in compliance with applicable data protection laws. Any personal data collected will be used solely for recruitment purposes, stored securely, and retained only as required.
For questions about the screening process, contact Onboarding@lrqa.com , For queries regarding your personal data, contact dataprotection@lrqa.com
At LRQA, we belive that as a leading Global Leading Assurance and Risk Management Service provider, our talented people are our risk management advantage.
We belive the best outcomes come from diverse perspectives, shared ambition and working together with integrity. That's how we buid a workplace where everyone can contribute, grow and thrive.
Guided by Vision and powered by Expertise, we're united by a shared purpose. If you're driven to make a difference, you'll belong here.
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