Arnifi
Website:
arnifi.com
Job details:
About Arnifi
Arnifi is a technology-driven business setup and corporate services platform that helps entrepreneurs and businesses establish, manage, and scale their companies across the UAE and global markets. Our expertise spans company formation, accounting, taxation, compliance, banking support, and corporate services. At Arnifi, we foster innovation, ownership, and operational excellence to deliver exceptional client experiences.
Job Overview
We are looking for a Senior Operations Manager with experience in high-growth startups or technology-driven organizations. Candidates with backgrounds in category management, supply chain, logistics, last-mile delivery, or marketplace operations will be preferred. The ideal candidate should have strong analytical and execution skills, a data-driven mindset, and the ability to build scalable processes while leading cross-functional teams in a fast-paced environment.
Key Responsibilities
- Lead day-to-day business operations across multiple teams.
- Drive process improvements to enhance operational efficiency and productivity.
- Collaborate with cross-functional teams to ensure seamless execution of business objectives.
- Track and improve key operational metrics, including CSAT, SLA adherence, response time, resolution time, and customer retention.
- Oversee end-to-end client onboarding and ensure exceptional service delivery.
- Coordinate with Sales, Compliance, Finance, PRO, and Customer Success teams to ensure timely execution of client requests.
- Monitor operational SLAs and maintain high service quality standards.
- Identify operational bottlenecks and implement effective solutions to improve turnaround times.
- Develop, document, and maintain Standard Operating Procedures (SOPs).
- Manage resource planning and workload allocation across teams.
- Ensure compliance with internal policies and regulatory requirements.
- Prepare operational dashboards, reports, and performance updates for leadership.
- Lead cross-functional projects and continuous improvement initiatives.
- Identify automation opportunities to streamline manual workflows.
- Resolve escalated client issues by coordinating with relevant stakeholders.
- Train, mentor, and develop team members to build a high-performing operations team.
- Partner with Product and Technology teams to enhance internal systems and workflows.
Requirements
- Bachelor's degree in Engineering, Business Administration, Operations Management, or a related field.
- 3–4 years of experience in Operations, Business Operations, or a similar role.
- IIT/NIT graduates preferred.
- Prior experience working in a startup environment is a strong advantage.
- Strong analytical, problem-solving, and project management skills.
- Excellent stakeholder management and communication skills.
- Experience working with operational dashboards and KPIs.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong leadership, ownership, and decision-making abilities.
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