Arnifi
Website:
arnifi.com
Job details:
About The Role:
We're looking for a SAAS Delivery & Growth Manager to be the primary point of contact for our customers from product demos through onboarding and into ongoing usage. We’ll help convert a few early relationships from our existing network into customers, then own onboarding, adoption, and ongoing success for our full customer base. Over time, you'll also help bring in new clients through warm introductions and referrals. This isn't a quota-carrying sales role - it's a customer success role with a light, relationship-driven growth component.
What will you do :
- Help convert a few clients from our existing network in the first few months, working closely with founders on outreach and demos
- Run product demos for prospective customers coming through warm intros, referrals, or existing relationships
- Once a deal is closed, own delivery planning: work backward from the agreed go-live date to build a day-by-day delivery plan and keep it on track
- Run daily scrum/stand-up calls with the internal delivery team from deal closure through go-live
- Own end-to-end onboarding for new customers: account setup, configuration, initial training
- Be the ongoing point of contact for your customer portfolio - check-ins, adoption support, renewals
- Triage customer-reported issues: distinguish user error, configuration gaps, and genuine product bugs before escalating
- Translate customer pain points and feature requests into clear, prioritized input for the Product team
- Ensure customer onboarding and data handling follows our data compliance and security protocols (e.g., data privacy requirements, access controls, client-specific compliance asks like GDPR where applicable)
- Flag any customer-side compliance, security, or data-risk concerns to the right internal team promptly
- Maintain accurate customer records in the CRM
What we are looking for:
- At least 2 years of experience in a customer-facing B2B SaaS role - Customer Success, Onboarding, Implementation, Account Management, or similar
- Comfortable engaging prospective clients in a consultative way (demos, relationship conversations)
- Comfortable with technical concepts - can navigate admin settings, understand basic integrations ( APIs, webhooks, data imports) and speak to a customer's technical team confidently
- Basic working knowledge of data compliance and privacy concepts (e.g., GDPR, data residency, access control) - enough to have an informed conversation with a client's IT/legal team and know when to loop in internal experts
- Comfortable facilitating structured project rituals like daily stand-ups/scrum calls and building simple delivery timelines (e.g., backward-planning from a go-live date)
- Excellent written and verbal communication - able to build trust with customers and translate technical issues for customers and feedback for PMs
- Strong ownership mentality - proactive in follow-ups, doesn't let things fall through the cracks
Preferred Qualification:
- Prior experience running demos or being part of a sales conversation, even informally
- Prior experience running scrum/stand-ups or working within an Agile delivery process
- Exposure to compliance frameworks such as GDPR, SOC 2, or ISO 27001
- Experience in a startup / fast-paced environment
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