Website:
grafieksanalytics.com
Job details:
About Grafieks Analytics Ltd and Grafieks Lab Pvt Ltd:
Grafieks Analytics Ltd and Grafieks Lab Pvt Ltd, both under the same leadership, are technology consulting and software development companies building scalable solutions for modern businesses. Our flagship product, Grafieks, is an AI-powered Business Intelligence (BI) platform delivered as a SaaS offering, designed to help organizations analyze data, uncover insights, and make faster, smarter decisions. Alongside our product portfolio, we offer end-to-end IT Managed Services to help you run reliable, secure, and efficient technology operations. At Grafieks, we combine deep technical expertise with a product-driven mindset to solve real-world business challenges.
Role Description:
We are seeking a Senior Kronos Workforce Management Functional Consultant with 8+ years of experience to support a global AMS engagement. The consultant will play a key role in transitioning the application from the incumbent support team to the client's support team, stabilizing operations, and driving the service through steady state into continuous improvement.
The ideal candidate should have strong functional expertise in /Kronos Workforce Management, production support experience, and the ability to work closely with business stakeholders to resolve issues, optimize business processes, and deliver enhancements while ensuring SLA compliance.
Experience: 8+ years of experience supporting /Kronos Workforce Management solutions
Employment Type: Full-Time
Work Mode: Work from Office (5 Days a Week)
Competitive salary + performance-based incentives
Minimum Qualification: Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
Key Responsibilities
Transition & Knowledge Transfer
- Participate in transition planning and knowledge transfer from the incumbent support provider.
- Review existing business processes, configurations, integrations, and support documentation.
- Validate Standard Operating Procedures (SOPs), Knowledge Base (KB) articles, and support runbooks.
- Identify transition risks, dependencies, and improvement opportunities.
- Support service readiness activities before steady-state operations.
AMS Production Support
- Provide Level 2 and Level 3 functional support for Kronos/ Workforce Management.
- Troubleshoot production issues and ensure timely resolution in accordance with agreed SLAs.
- Analyze recurring incidents and perform Root Cause Analysis (RCA) with preventive action plans.
- Support payroll processing, timecard validation, scheduling issues, accruals, and workforce policy configurations.
- Coordinate with technical teams, HR, Payroll, and business users to resolve complex issues.
- Participate in incident, problem, change, and release management activities.
Functional Expertise
Support one or more of the following modules:
- Time & Attendance
- Advanced Scheduling
- Workforce Scheduler
- Accruals & Leave Management
- Labor Activities
- Workforce Analytics
- Attendance Policies
- Device Management
Enhancements & Continuous Improvement
- Gather and analyze enhancement requests from business stakeholders.
- Recommend /Kronos best practices to improve workforce management processes.
- Prepare functional specifications for enhancements.
- Support testing activities including SIT, UAT, and regression testing.
- Drive automation and process optimization initiatives to improve operational efficiency.
- Identify opportunities to reduce manual effort and improve service quality.
Governance & Service Delivery
- Participate in daily operational meetings, weekly service reviews, monthly governance meetings, and Quarterly Business Reviews (QBRs).
- Provide updates on incidents, problems, risks, enhancement requests, and service improvements.
- Ensure SLA, KPI, and customer satisfaction targets are consistently achieved.
- Maintain documentation, knowledge repositories, and support procedures.
Required Skills
- 8+ years of experience supporting /Kronos Workforce Management solutions.
- Strong expertise in Time & Attendance and Scheduling modules.
- Experience supporting payroll integrations and workforce compliance.
- Strong incident management and problem-solving skills.
- Experience in ITIL-based AMS support environments.
- Knowledge of SLA and KPI-driven service delivery.
- Excellent communication and stakeholder management skills.
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