Aelum Consulting - ServiceNow Premier Partner
Website:
aelumconsulting.com
Job details:
ServiceNow Functional Consultant/Process Consultant
🔹 Role Summary
We are seeking a ServiceNow Functional Consultant/Process Consultant to join our delivery team in Jaipur. You’ll act as the functional and process authority—translating complex business processes into robust ServiceNow configurations and driving end‑to‑end solution adoption.
🔹 Key Responsibilities
- Process Consulting & Design: Lead process definition, re‑engineering, and gap analysis workshops to map As‑Is/To‑Be workflows using BPMN, flowcharts, and functional process guides.
- Functional Configuration: Translate business requirements into ServiceNow configuration specifications for ITSM, CSM, HRSD, and other modules—ensuring solutions adhere to best‑practice process frameworks.
- Requirement Elicitation: Facilitate requirement‑gathering workshops and stakeholder interviews; document outcomes in Business Requirement Workbooks, Use Cases, and Fit‑Gap Analyses.
- Solution Validation & Adoption: Define UAT strategies, acceptance criteria, and coordinate unit and user‑acceptance testing, ensuring process owners approve and adopt the solution.
- Stakeholder Enablement: Act as the primary liaison to process owners and SMEs—guiding them through configuration reviews, training, and change‑management activities.
- Continuous Improvement: Stay abreast of new ServiceNow features and industry process trends; proactively recommend enhancements for continuous process optimization.
🔹 Candidate Profile
- Experience: 6–15 years in a ServiceNow Functional Consultant role, with ≥3 years dedicated to process consulting on the ServiceNow platform.
- Process Expertise: Demonstrated depth in process mapping, re‑engineering, fit‑gap analysis, and continuous service improvement across ITSM domains (Incident, Problem, Change, Knowledge, Request).
- Technical Fluency: Hands‑on with ServiceNow module configuration (ITSM, CSM, HRSD, Service Catalog, CMDB/HAM, etc); able to draft and confirm functional design specifications.
- Client Engagement: Proven track record with international, enterprise‑level clients, guiding workshops, sign‑off sessions, and executive reviews.
- Communication Skills: Exceptional written and verbal English; skill in creating clear process documentation (BRD/FRD, process flows, user guides).
- Qualifications: Bachelor’s in IT/Business or related; ServiceNow Certified System Administrator (CSA) or equivalent strongly preferred.
🔹 Nice to Have
- Advanced Certifications: CBAP, PMP, PRINCE2, ITIL v4, Lean Six Sigma.
- Integration Know‑How: Experience with REST/SOAP API integrations and data migration strategies.
- Domain Specialization: Prior exposure to HR, Insurance, BFSI or Telco process frameworks.
- Reporting & Analytics: Familiarity with ServiceNow reporting or tools like Tableau/Power BI for process performance dashboards
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