noon
Website:
noon.com
Job details:
Job Title: Senior Executive, Operations - Stack
Location: Gurgaon, Haryana
Reporting to: Senior Manager, Strategy and Operations
About noon
We’re building an ecosystem of digital products and services that power everyday life across the Middle East - fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we’re looking for a Senior Executive, Operations - Stack who can help us move even faster.
Our mission: Ring every doorbell, every day.
Everyday Labs is our innovation engine. We build and test new ideas fast, from early concepts to real products used by customers. It’s where we explore new technologies, launch new models and push the business forward. High ownership, fast cycles and a focus on what actually works.
What you'll do:
About Stack
Stack is focused on helping sellers access working-capital solutions that support inventory and business growth. As Stack scales to new products and geographies, a strong operations layer is critical to delivering a best-in-class, predictable seller experience and improving product utilization.
Role overview:
As a Senior Executive, Stack, you will own and improve seller-facing financing operations across assigned products and customers. You will be responsible for making processes scalable, ensuring agreed timelines are met, resolving exceptions quickly, and working with Product, Tech, Finance and external partners to continuously improve the seller experience.
Ops Execution
- Manage end-to-end seller journeys - including onboarding, financing, repayment, and repeat loans - with clear ownership of timelines and follow-through.
- Actively monitor onboarding and repayment SLAs to ensure timely resolution of breaches and ageing cases.
Process Excellence
- Design and maintain clear, exhaustive process flows and SOPs for standard journeys, edge cases, and new product launches.
- Conduct root-cause analysis on operational failures and seller escalations to drive systemic, corrective actions.
- Partner with Product and Tech teams to automate manual steps and increase workflow scalability.
- Build operational visibility by maintaining clear, data-driven reporting on SLAs and key performance metrics to guide business reviews.
What success looks like:
Success in this role will be measured across both process health and seller outcomes:
- Process metrics: High SLA adherence across seller onboarding and repayment processes, with improving turnaround times and fewer ageing or breached cases.
- Operational quality: Clear ownership of exceptions, strong root-cause resolution, accurate process documentation and a reduction in avoidable manual interventions.
- Seller outcomes: Improved seller utilization of Stack financing products, supported by a reliable and predictable operating experience.
- Scalability: Processes that can support growing seller volumes and new financing offerings without a proportional increase in manual effort.
What you’ll need:
- 2-4 years of relevant Operations / process-improvement experience;
- Seller empathy - a strong understanding of how operational decisions affect seller experience.
- Strong ownership and problem-solving skills, with experience troubleshooting operational issues with a first-principles approach and driving them to closure.
- Proficiency in Excel and comfort working with operational data, metrics and trackers.
- Ability to write clear, exhaustive and easy-to-understand SOPs and process documentation.
- Strong stakeholder management and communication skills across internal teams, external partners and sellers.
- Fintech or lending experience will be a bonus.
Who will excel?
- People with high standards who understand that hard work matters.
- People who are relentlessly resourceful and operate with a deep bias for action.
- People with the courage to be fiercely original and improve how things are done.
- People who are ready to adapt, pivot and learn as Stack scales and processes evolve.
Click on Apply to know more.
