Colt Technology Services
Website:
colt.net
Job details:
Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.
Why we need this role
Responsible for configuration and activation of customer services over Layer-3 network for both Customer Orders and 'Internal Network Optimisation Orders' and supports field Technicians and Customers in installations and activations.
What You Will Do
IP Delivery Engineers are responsible for the configuration and activation of IP network services for Customer Orders, actioning Internal Network Optimisation Orders, and supporting Field Technicians and Customers in installations and activations. IP Delivery Engineers provide their subject matter expertise and are the customer's point of contact through the delivery and support with handover and maintenance.
What We're Looking For
Typical tasks and responsibilities will include:
- Leading the configuration and activation of customer IP network services (e.g. IPVPN, SDWAN, Internet Access) over Layer-3 network (Customer CPE, SAR routers etc)
- Actioning Internal Network Optimisation Orders (New Modification and ceases/cancellations).
- Ensuring accurate implementation and acceptance testing of routers, switches, firewalls and related equipment.
- Providing IP subject matter expertise to support field technicians and serve as the point of contact for customers throughout the delivery project
- Facilitating customer training and preparing project handover documentation.
- Supporting customer network maintenance and prompt resolution of issues.
- Identifying areas for improvement and working with team leads and managers to implement changes to drive better outcomes for customers and colleagues.
What We Offer You
Looking to make a mark?
At Colt, you’ll make a difference. Because around here, we empower people. We don’t tell you what to do.
Instead, we employ people we trust, who come together across the globe to create intelligent solutions.
Our global teams are full of ambitious, driven people, all working together towards one shared purpose: to put the power of the digital universe in the hands of our customers wherever, whenever and however they want.
We give our people the opportunity to inspire and lead teams, and work on projects that connect people, cities, businesses, and ideas. We want you to help us change the world, for the better.
Diversity and inclusion
- Inclusion and valuing diversity of thought and experience are at the heart of our culture here at Colt. From day one, you’ll be encouraged to be yourself because we believe that’s what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth.
Most Recently We Have
- Signed the UN Women Empowerment Principles which guide our Gender Action Plan
- Trained 60 (and growing) Colties to be Mental Health First Aiders
- Please speak with a member of our recruitment team if you require adjustments to our recruitment process to support you. For more information about our Inclusion and Diversity agenda, visit our DEI pages.
Benefits
Our benefits support you through all parts of life, for both physical and mental health.
- Flexible working hours and the option to work from home.
- Extensive induction program with experienced mentors and buddies.
- Opportunities for further development and educational opportunities.
- Global Family Leave Policy.
- Employee Assistance Program.
- Internal inclusion & diversity employee networks.
A global network
- When you join Colt you become part of our global network. We are proud of our colleagues and the stories and experience they bring – take a look at ‘Our People’ site including our Empowered Women in Tech.
Click on Apply to know more.
