Qnovate
Website:
qnovate.com
Job details:
SAP Emarsys Consultant – Contract Role
Experience: 8–12 Years
Employment Type: Contract
Role: SAP Emarsys Consultant
Location: Remote
Job Summary
We are looking for an experienced SAP Emarsys Consultant with 8–12 years of experience in SAP Emarsys / Customer Engagement platforms. The consultant will be responsible for implementing, configuring, integrating, and supporting SAP Emarsys solutions, with a strong focus on customer engagement, marketing automation, campaign execution, data management, and omnichannel journeys.
Key Responsibilities
- Design, configure, and implement SAP Emarsys solutions based on business requirements.
- Configure and manage Audience-based and Event-based Automation programs and customer journeys.
- Design and execute email, SMS, mobile push, and other omnichannel campaigns.
- Configure customer segmentation, contact databases, personalization, and campaign targeting.
- Develop automated marketing workflows, triggers, journeys, and lifecycle campaigns.
- Work on campaign templates, content, A/B testing, scheduling, and campaign optimization.
- Manage customer data imports, exports, data synchronization, and audience segmentation.
- Integrate SAP Emarsys with SAP and non-SAP systems using APIs and integration mechanisms.
- Troubleshoot integration, campaign, data, and automation-related issues.
- Analyze campaign performance, engagement metrics, and customer behavior.
- Work closely with business stakeholders, marketing teams, developers, and integration teams.
- Prepare technical/functional documentation and provide knowledge transfer.
- Participate in requirement gathering, solution design, testing, deployment, and post-production support.
Required Skills
- 8–12 years of overall experience in SAP/CRM/Marketing Automation, with strong hands-on experience in SAP Emarsys.
- Strong experience in SAP Emarsys implementation, configuration, and support.
- Hands-on experience with Automation Center / Automation Programs and customer journeys.
- Strong knowledge of Email Campaigns, segmentation, personalization, contact management, and campaign analytics.
- Experience with SAP Emarsys APIs and integrations.
- Good understanding of customer data, events, triggers, and data synchronization.
- Experience working with HTML/CSS email templates is preferred.
- Knowledge of campaign reporting, analytics, A/B testing, and optimization.
- Strong troubleshooting and problem-solving skills.
- Good understanding of marketing automation and customer lifecycle management.
- Excellent communication and stakeholder-management skills.
Good to Have
- SAP Emarsys certification.
- Experience with SAP Customer Data Platform (CDP) or SAP Customer Experience solutions.
- Experience integrating Emarsys with SAP S/4HANA, SAP Commerce Cloud, or other enterprise applications.
- Knowledge of REST APIs, JSON, OAuth, and webhooks/events.
- Experience with SAP BTP / Integration Suite.
- Experience working in large-scale global implementations.
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