Next Education
Website:
nexteducation.in
Job details:
Job Title: Senior Executive/ Assistant Manager- CustomerSupport (Implementation role)
Company: Next Education India Pvt. Ltd.
Location: Hyderabad
Experience: 3- 4 Years
Salary: 3-6 Lpa
Industry: EdTech / SaaS
About the Role:
We are looking for a Customer Success Executive to join our team supporting our suite of products ERP &
LMS Product
This role is central to ensuring new customers have a smooth onboarding experience and go on to become
long-term, successful users of our platform.
Once a customer onboards, this person will be the primary point of contact responsible for taking them from
kickoff to a confident, self-sufficient user of the system before handing them off to our Support team.
Key Responsibilities:
Kickoff & Requirement Gathering: Lead kickoff calls with new customers to understand their specific
requirements, workflows, and goals.
- Implementation: Configure and implement the ERP/LMS/Coach Pro solution based on the customer's
requirements.
- Training & Onboarding: Conduct training sessions for customer teams (admins, staff, faculty) to ensure
smooth adoption of the system.
- Usage Monitoring: Track and evaluate product usage post-implementation to ensure the customer is deriving
value and using the system correctly.
- Handover to Support: Ensure a clean, well-documented transition to the Support team once the customer is
fully onboarded and using the system independently.
- Relationship Building: Build strong, trust-based relationships with customers to become their go-to advisor
during the implementation phase.
- Drive Usage & Upsell: Proactively identify opportunities to increase product usage and upsell additional
modules/features, helping customers get long-term value from the system.
- Customer Success Mindset: Work towards making the customer "run" independently and successfully with
the system for the long term.
Requirements:
3-4 years of experience in implementation, onboarding, customer success, or training roles (EdTech/SaaS background preferred).
- Prior experience implementing EdTech software is a strong advantage.
- Excellent communication skills with fluency in Hindi and English (knowledge of additional regional
languages is a plus).
- Strong interpersonal and relationship-building skills.
- Ability to understand customer requirements and translate them into actionable implementation plans.
- Self-driven, with a proactive approach to identifying upsell/usage opportunities.
- Willingness to travel to customer locations occasionally, as required.
Interested Kindly fill the form :
https://forms.gle/ugojo88rLnMijqUd7
Click on Apply to know more.
