Sarjak Container Lines
Website:
sarjak.com
Job details:
Company Description Sarjak Container Lines, founded in 2003 in Mumbai, India, has grown from a niche ODC/OOG cargo specialist into a global leader in end-to-end project logistics. The company has invested in its own fleet of flat racks and open-top containers to support complex, large-scale cargo movements worldwide. With a strong focus on project logistics excellence, Sarjak also manages vessel owning and chartering to offer comprehensive, tailored solutions. Supported by over 350 team members and a network spanning 84 countries, the organization leverages advanced technology to deliver reliable, personalized service to customers around the globe.
Role Description This is a full-time, on-site Senior Customer Service Associate role based in Mumbai. The Senior Customer Service Associate will handle day-to-day customer interactions related to bookings, documentation, shipment status, and issue resolution for project and containerized cargo. The role includes managing customer queries via phone and email, coordinating with operations, documentation, and sales teams, and ensuring service commitments and timelines are met. The associate will monitor shipment progress, proactively communicate updates, and address any service disruptions or escalations. Responsibilities also include maintaining accurate records in internal systems, supporting process improvements, and contributing to a consistent, high-quality customer experience aligned with Sarjak’s service standards.
Qualifications
- Strong customer-facing skills, including Customer Service and Customer Support, with a track record of managing queries and escalations professionally.
- Experience driving Customer Satisfaction and enhancing Customer Experience, ideally in shipping, logistics, or freight forwarding.
- Excellent Phone Etiquette and written communication skills for clear, courteous, and timely interactions with customers and internal teams.
- Ability to work with shipment tracking and CRM or ERP systems, with solid attention to detail and accuracy in documentation.
- Bachelor’s degree in business, logistics, supply chain, or a related field, or equivalent relevant experience.
- Strong problem-solving skills, ability to prioritize in a fast-paced environment, and willingness to take ownership of issues until resolution.
- Collaborative mindset with the ability to coordinate across cross-functional teams and work on-site in Mumbai.
- Prior experience in container shipping, project logistics, or related maritime industries is a strong advantage.
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