Tata Communications Transformation Services (TCTS)
Website:
tatacommunications-ts.com
Job details:
Company Description Tata Communications Transformation Services (TCTS), a wholly owned subsidiary of Tata Communications Ltd, provides business transformation, managed network operations, network outsourcing, and consultancy services to telecommunications companies worldwide. The organization drives operational efficiency, cost optimization, and revenue growth across the entire carrier process lifecycle, including network engineering, design, implementation, and operations. TCTS leverages the global telecom expertise and well-established IT, process, and consulting capabilities of the Tata group, while upholding its strong traditions and business ethics. Headquartered in Mumbai, India, with global offices in Europe, North America, and the Middle East, TCTS operates world-class delivery centers in Pune and Chennai that maintain full confidentiality of customer business processes. TCTS is a trusted partner of choice for communication service providers globally, enabling smarter, faster, and more efficient virtualized communication networks.
Role Description The Senior Customer Service Executive will handle day-to-day customer interactions, respond to queries, and manage service requests to ensure high levels of customer satisfaction. The role involves resolving issues efficiently, coordinating with internal teams for service delivery, and monitoring customer accounts to identify and address recurring concerns. Responsibilities include maintaining accurate records of customer communications, preparing service-related reports, and contributing to continuous improvement initiatives for customer support processes. The Senior Customer Service Executive will also mentor junior team members, support escalation management, and uphold service quality standards aligned with organizational policies. This is a full-time, on-site role located in the Pune District.
Qualifications
- Strong Customer Service and Customer Support skills to handle queries, resolve issues, and manage service requests effectively.
- Experience in Customer Service Management to oversee escalations, monitor performance, and contribute to process improvements.
- Excellent Interpersonal Skills to build positive relationships with customers and collaborate with internal teams.
- Proven ability to drive Customer Satisfaction through proactive communication and timely problem resolution.
- Relevant experience in telecommunications or technology services environments is preferred.
- Ability to work in a fast-paced, process-driven setting with strong attention to detail and ownership of outcomes.
- Good written and verbal communication skills in English; additional language proficiency is an advantage.
- Bachelor’s degree in business, communications, or a related field, or equivalent practical experience.
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