techolution
Website:
techolution.com
Job details:
We are looking for a hands-on Senior Conversational AI Engineer – Google Dialogflow CX & Agent Studiowith strong experience in Google CCAI, Dialogflow CX / Agent studio and enterprise voice-bot solutions. The candidate will design conversation flows, integrate voice bots with backend and telephony systems, and support production deployments.
Designation: Senior Conversational AI Engineer – Google Dialogflow CX & Agent Studio
Location: Remote Work
Employment Type: Full Time
No of Openings: 3
Key Responsibilities:
- Design, develop, and deploy enterprise conversational AI solutions using Google CCAI, Dialogflow CX, and CX Agent Studio.
- Build sophisticated conversational experiences using intents, entities, parameters, routes, event handlers, fulfillment, and multi-turn conversations.
- Translate business and contact-center requirements into scalable, secure, and production-ready CCAI solution architectures.
- Modernize legacy IVR systems into intelligent, natural, and personalized voice experiences.
- Integrate Speech-to-Text and Text-to-Speech technologies into enterprise voice applications.
- Develop APIs, webhooks, fulfillment services, and backend components using Python or Node.js.
- Integrate voice bots with enterprise systems such as CRMs, databases, knowledge bases, ticketing platforms, and internal APIs.
- Connect conversational AI solutions with telephony and contact-center platforms such as NICE CXone, Cisco, Genesys, or similar technologies.
- Use Gemini, Vertex AI, RAG, and agentic AI patterns for knowledge retrieval, reasoning, response generation, summarization, and automation.
- Implement authentication, session management, error handling, logging, monitoring, and fallback strategies.
- Troubleshoot conversation flows, voice quality, telephony integrations, latency, and production issues.
- Collaborate with business, product, engineering, and contact-center stakeholders to deliver measurable customer-experience improvements.
- Follow engineering best practices for testing, version control, CI/CD, security, observability, and production deployment.
Required Skills and Experience:
- Strong hands-on development experience with Dialogflow CX and Google CCAI.
- Proven ability to independently build complex flows involving intents, entities, parameters, pages, routes, event handlers, fulfillment, and multi-turn conversations.
- Experience designing and deploying production-grade enterprise voice bots, not just prototypes or proofs of concept.
- Ability to define high-level solution architectures by selecting and connecting the appropriate Google Cloud, AI, telephony, and enterprise services.
- Experience modernizing legacy IVR systems or delivering enterprise contact-center transformation programs.
- Hands-on experience with Speech-to-Text, Text-to-Speech, call flows, DTMF, call routing, escalation, and live-agent handoff.
- Backend development and integration experience using Python or Node.js, including REST APIs, HTTPS endpoints, webhooks, and fulfillment services.
- Experience integrating conversational AI solutions with telephony or contact-center platforms.
- Experience with Gemini, Vertex AI, or another enterprise LLM platform.
- Good understanding of cloud deployment, security, logging, monitoring, and production support.
- Strong analytical and problem-solving skills, with the ability to translate business requirements into practical AI solutions.
- Strong communication skills, with the ability to explain solutions to technical and non-technical stakeholders.
Preferred Qualifications:
- Experience delivering at least 2–3 enterprise CCAI or production voice-bot implementations in high-scale environments.
- Experience with Google Customer Engagement Suite, CX Agent Studio, Conversational Agents, or Agent Assist.
About Techolution:
Techolution is the world's #1 AI Acceleration Partner and the inventor of BPA 4.0, the groundbreaking AI platform that delivers guaranteed ROI from enterprise AI in 30 days or less.
With over 10+ years of experience, we specialize in turning AI into measurable business value—helping global enterprises achieve dramatic efficiency gains (like 42x improvements in key processes), modernize legacy systems, migrate to the cloud (as a Google Premier Partner), and deploy custom AI solutions across industries such as healthcare, manufacturing, media, banking, government, and life sciences.
Our mission is simple yet powerful: "TURN AI INTO ROI" — where it matters most. We go beyond generic AI by offering risk-free innovation, including our 100k Challenge (2x quantifiable savings in 100 days or your money back), rapid diagnostics via BPA Value Finder, and AI-powered managed services that deliver twice the quality at half the cost.
Backed by 12 patents, 5 notable awards (including Inc. 5000 recognition), 2 published books, and a track record of solving real-world challenges—from patient prioritization during COVID-19 to quality control in supply chains and air quality monitoring—we empower teams to thrive in an AI-driven future.
At Techolution, we're building "innovation done right" with a passionate, collaborative team focused on delivering next-level impact, workforce enablement, and trustworthy, enterprise-scale automation. Join us to be part of redefining how businesses operate with AI.
Visit us @www.techolution.com : To know more about our revolutionary core practices and getting to know in detail about how we enrich the human experience with technology.
Click on Apply to know more.