Qnovate
Website:
qnovate.com
Job details:
SAP Emarsys Consultant – Contract Role
Experience: 5–8 Years
Employment Type: Contract
Location: Remote
Role: SAP Emarsys Consultant
Job Summary
We are looking for an experienced SAP Emarsys Consultant to support the implementation, configuration, integration, and optimization of SAP Emarsys Customer Engagement solutions.
The ideal candidate should have strong hands-on experience in marketing automation, customer segmentation, campaign management, personalization, omnichannel engagement, and SAP Emarsys integrations. The consultant will work closely with business stakeholders and technical teams to deliver scalable customer engagement solutions.
Key Responsibilities
- Implement, configure, and support SAP Emarsys Customer Engagement solutions.
- Gather business requirements and translate them into functional and technical solutions.
- Design and configure Automation Programs, customer journeys, triggers, and lifecycle campaigns.
- Create and manage customer segments, contact lists, personalization rules, and targeting strategies.
- Configure and execute email, SMS, mobile push, web, and other omnichannel campaigns.
- Support campaign templates, scheduling, A/B testing, personalization, and campaign optimization.
- Manage customer data imports, exports, synchronization, and data quality.
- Work on integrations between SAP Emarsys and SAP/non-SAP systems using APIs and other integration mechanisms.
- Troubleshoot issues related to campaigns, automation, integrations, data synchronization, and platform configuration.
- Monitor campaign performance and provide insights based on engagement and conversion metrics.
- Support end-to-end testing, deployment, production support, and issue resolution.
- Prepare functional/technical documentation and conduct knowledge-transfer sessions.
- Collaborate with marketing, business, development, integration, and client teams.
- Ensure customer engagement activities follow applicable data privacy and consent requirements.
Required Skills & Experience
- 5–8 years of experience in SAP/CRM/Marketing Automation, with strong hands-on experience in SAP Emarsys.
- Hands-on experience with SAP Emarsys implementation, configuration, and support.
- Strong knowledge of Automation Programs / Automation Center and customer journeys.
- Experience with customer segmentation, personalization, contact management, and lifecycle marketing.
- Experience executing omnichannel campaigns across email, SMS, push, and web.
- Good understanding of customer data, events, triggers, and data synchronization.
- Experience with SAP Emarsys APIs and integrations.
- Knowledge of REST APIs, JSON, webhooks, or similar integration technologies.
- Basic knowledge of HTML/CSS for email templates is preferred.
- Experience with campaign analytics, A/B testing, reporting, and optimization.
- Strong analytical, troubleshooting, and problem-solving skills.
- Excellent communication and stakeholder-management skills.
- Ability to work independently in a contract/consulting environment.
Good to Have
- SAP Emarsys certification.
- Experience with SAP Customer Data Platform (CDP) or SAP Customer Experience solutions.
- Experience integrating Emarsys with SAP S/4HANA, SAP Commerce Cloud, CRM, or other enterprise applications.
- Knowledge of SAP BTP / Integration Suite (CPI).
- Experience with SFTP-based data imports and data mapping.
- Knowledge of SQL and data modelling.
- Understanding of GDPR/CCPA and customer consent management.
- Experience working on global or large-scale Emarsys implementations.
Contract Details
- Employment Type: Contract
- Work Mode: Remote
- Contract Duration: [6 Months / 12 Months]
- Joining: Immediate / Short Notice Preferred
- Working Hours: [Specify as applicable]
- Extension: Subject to project requirements and performance
Education
Bachelor’s or Master’s degree in Computer Science, Information Technology, Business, Marketing, or a related field.
Preferred Candidate Profile
The preferred candidate should have strong hands-on SAP Emarsys experience with at least one end-to-end implementation, excellent communication skills, and the ability to independently handle configuration, campaign automation, integrations, troubleshooting, and client-facing activities.
Click on Apply to know more.
