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JOB DESCRIPTIONManager – Membership Cards (Corporate)Job Type: Full-Time
Location: Raipur | Ranchi | Patna
Role OverviewThe Manager – Membership Cards (Corporate) is responsible for managing end-to-end membership processes, driving member recruitment and retention, and delivering high-quality service across all member touchpoints.
The role will work closely with senior management to oversee membership operations, data management, member communications, digital platforms, and continuous process improvements to support organizational growth and member engagement.
Key Responsibilities & Accountabilities1. Member Onboarding & Application Management- Manage the complete new member application and onboarding process.
- Ensure every applicant receives prompt, seamless, and professional service.
- Handle member interactions through phone and email to support recruitment, engagement, and retention.
- Develop and maintain an effective process for handling member inquiries.
- Ensure all membership-related information is accurate, consistent, and up to date.
2. Operations, Workflow & Data Management- Regularly review membership workflows and administrative processes.
- Identify operational bottlenecks and recommend practical improvements.
- Manage member data segmentation and maintain high database accuracy.
- Analyze membership profiles, trends, and engagement patterns.
- Prepare accurate MIS, statistics, dashboards, and management reports.
- Provide data-driven insights to support management decision-making.
3. Communications, Marketing & Digital Channels- Manage and regularly update the membership website and member portal.
- Support membership marketing campaigns for recruitment, engagement, and renewals.
- Draft professional communication, promotional content, and member-facing messages.
- Coordinate email marketing campaigns using platforms such as Mailchimp.
- Manage membership-related social media communication.
- Contribute content for newsletters and other member communication channels.
- Collect and develop relevant case studies, success stories, and member experiences.
- Ensure all communications are accurate, timely, professional, and aligned with brand guidelines.
4. Quality Assurance & Member Experience- Monitor member feedback, comments, and suggestions.
- Identify opportunities to improve member satisfaction and service quality.
- Review and enhance member services and benefits to maximize value.
- Develop initiatives to improve member engagement, loyalty, and retention.
- Maintain a strong focus on customer experience across all membership touchpoints.
Key Skills & QualificationsExperience- Proven experience in membership management, customer service, operations, CRM, or relationship management.
- Experience in an association, corporate, service, hospitality, healthcare, club, or membership-based organization will be an advantage.
Technical Skills- Hands-on experience with CRM/database management.
- Knowledge of data segmentation and reporting.
- Experience with email marketing platforms such as Mailchimp.
- Basic understanding of CMS/website management.
- Strong knowledge of MS Excel, reporting, and MIS preparation.
Communication Skills- Excellent written and verbal communication skills.
- Ability to draft professional emails, marketing content, newsletters, and member communications.
- Strong interpersonal and relationship-management skills.
Analytical & Management Skills- Strong analytical and problem-solving abilities.
- Ability to interpret membership data and identify trends.
- Good understanding of process improvement and workflow management.
- Ability to prepare management reports and present insights effectively.
Preferred Candidate Profile- Customer-focused and service-oriented professional.
- Strong organizational and multitasking abilities.
- Proactive approach toward process improvement.
- Ability to work independently as well as with cross-functional teams.
- Strong attention to detail and data accuracy.
- Comfortable managing multiple responsibilities in a fast-paced environment.
Recruitment PartnerZinia Consultants
📍 Recruitment & HR Consulting Services
📞 9301975377
📧 info@ziniaconsultants.com
- Job Locations: Raipur | Ranchi | Patna
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