Chenab Impex Pvt. Ltd.
Website:
chenabimpex.com
Job details:
Customer Service Executive - Food & Beverage Industry
We are looking for a Customer Service Executive to manage client interactions, sales operations, and ensure seamless order processing within the gourmet food segment. The role requires strong communication skills and a good understanding of food products and client servicing.
Key Responsibilities
- Handle inbound and outbound customer communication (calls, emails, WhatsApp)
- Address customer queries related to products, pricing, availability, and orders
- Drive sales through customer interactions by upselling and cross-selling products
- Convert inbound enquiries into sales opportunities
- Coordinate with internal teams (logistics, warehouse) for order fulfilment
- Process orders, track shipments, and ensure timely delivery
- Resolve customer complaints and escalate issues when required
- Maintain accurate records of customer interactions and transactions
- Ensure high levels of customer satisfaction and retention
Qualifications & Requirements
- Bachelor’s degree or Diploma in Food & Beverage, Hotel Management, or related field
- Mandatory background in Food & Beverage / Hospitality industry
- 1–3 years of experience in customer service or client handling
- Strong verbal and written communication skills
- Ability to multitask and work in a fast-paced environment
Preferred Profile
- Experience handling HoReCa clients (Hotels, Restaurants, Cafés)
- Familiarity with gourmet or specialty food products
- Strong coordination and problem-solving skills
What We Offer
- Exposure to premium and international food brands
- Growth opportunities within the food industry
- Dynamic and collaborative work environment
📍 Andheri East, Mumbai | Full-time | ₹3–4 LPA
🗓 Monday to Saturday (6 days a week) | 9:30 AM - 6:30 PM
Strong portfolios from freshers are welcome.
Please share your updated resume at recruitment@chenabimpex.com
Click on Apply to know more.
