CREATARA
Website:
creatara.com
Job details:
Interested candidate can fill the form
https://forms.gle/DCL3d2UTv13rbTqSA
Position Overview
The Sales and Service Head will be responsible for leading the crafting and execution of sales strategy and building a scalable nationwide after-sales service ecosystem for Creatara’s electric two-wheelers. This role combines strategic vision with operational excellence to drive adoption of Creatara vehicles across markets and ensure world-class service and customer satisfaction throughout the vehicle lifecycle.
You will be empowered to build and lead a high-performing team, develop service protocols and infrastructure, and establish best-in-class processes for sales, dealer partnerships, service delivery, and customer support.
Key Responsibilities
1. Sales Leadership
- Define and execute strategic sales plans to achieve revenue and market penetration goals.
- Build and manage a strong national sales team (Regional Sales Managers, Sales Executives).
- Expand and optimize dealer and distribution channels in key markets.
- Drive B2C and B2B sales initiatives for urban commuters, fleet partners, delivery services, and institutional clients.
- Track performance metrics, forecast sales trends, and adjust strategies accordingly.
2. Service & After-Sales Ecosystem
- Create the blueprint for the after-sales service network ahead of market rollout.
- Implement service infrastructure, including authorized service centres and mobile service units.
- Establish service standards, quality protocols, and SLAs to ensure fast and efficient issue resolution.
- Define spare parts management systems and inventory norms.
- Deploy digital service booking and CRM platforms to streamline customer interactions.
3. Customer Support & Experience
- Lead the development of customer care systems to handle inquiries, complaints, and feedback.
- Design customer retention strategies and loyalty programs.
- Monitor service quality through metrics like NPS and CSAT.
4. Team Building & Leadership
- Recruit, mentor, and retain sales and service talent.
- Develop performance frameworks, incentive structures, and training programs.
- Foster a collaborative culture aligned with company values and customer-centric goals.
5. Protocols & Documentation
- Create SOPs, service manuals, escalation matrices, response time benchmarks, and quality checklists.
- Ensure compliance with safety and regulatory standards across all service functions.
Qualifications
- MBA/PGDM in Sales & Marketing, Marketing, Business Management, or a related discipline, along with a Bachelor’s degree in any field. Candidates with a B.Tech/B.E. along with an MBA/PGDM will be preferred.
- Minimum 5 years of relevant experience in the Automotive/EV industry, with exposure to Sales and/or Service Operations and demonstrated leadership responsibilities.
- Prior experience in the Two-Wheeler or Four-Wheeler automotive segment is mandatory.
- Demonstrated ability to build teams and scale operations from ground up.
- Strong commercial acumen with data-driven decision-making skills.
Preferred Skills
- Experience in EV or automotive sales/distribution networks.
- Strong understanding of customer service technologies and CRM tools.
- Excellent communication, negotiation, and interpersonal abilities.
- Track record of managing multi-location teams and cross-functional collaboration.
- Strategic thinker with a drive to deliver operational excellence and customer satisfaction.
Why Join Creatara?
- Be part of an ambitious team shaping India’s sustainable mobility future with cutting-edge EV technology.
- Lead and build foundational sales and service functions that will scale with the company’s growth.
- Directly influence customer experience, market expansion, and brand reputation as Creatara rolls out production EV bikes across India.
- Work in a dynamic startup environment with strong support from founders, industry partners, and government initiatives.
- Competitive compensation, performance incentives, and opportunity for personal and professional growth in a fast-growing EV ecosystem.
Click on Apply to know more.