Website:
vedhaedge.com
Job details:
Company Description: VedhaEdge Healthcare is an AI-powered, ABDM-certified digital health platform transforming clinical operations for hospitals across India. We support small and mid-sized hospitals with AI-First EMR, Virtual Medical Scribe, Revenue Cycle Management, and Medical Coding. Incubated at AIC T-Hub, Hyderabad and live in 15+ hospitals across Telangana.
Role Description: This is a full-time, on-site Customer Success and Operations Intern role based at T-Hub, Hyderabad. The intern will be the primary point of contact for hospital clients — handling inbound calls and queries, resolving day-to-day issues, coordinating with the IT team for technical problems, and ensuring smooth onboarding and ongoing support for all hospital accounts. This role sits at the intersection of sales, operations, and client management — making it ideal for someone who enjoys talking to people, solving problems, and keeping things organized. The intern will also support the sales team by following up on leads and maintaining client records.
Day-to-Day Responsibilities
- Handle inbound and outbound calls with hospital clients and prospects
- Identify and reach out to hospitals, clinics, and healthcare providers across Telangana, AP and Southern states.
- Respond to client queries via WhatsApp, email, and phone promptly
- Coordinate with the IT team to resolve technical issues raised by hospitals
- Log and track all client issues, follow-ups, and resolutions in the CRM
- Support hospital onboarding, guide staff through the VedhaEdge platform
- Maintain and update CRM with leads, follow-ups, pipeline data, and issue logs
- Assist the sales team with follow-ups, demos scheduling, and proposals
- Maintain client records and update account information regularly
- Escalate unresolved issues to senior team members with full context
- Assist in preparing sales presentations, proposals, and basic reports
- Research hospital prospects and key decision makers
- Prepare daily and weekly reports on sales activities and client resolutions
Qualifications
- Excellent verbal communication skills, confident on calls with hospital owners, doctors, and staff
- Strong written communication for WhatsApp and email correspondence
- Good typing speed, ability to document calls and queries accurately and quickly
- Problem-solving mindset, ability to understand issues and coordinate resolution
- Ability to manage multiple clients and queries simultaneously without dropping the ball
- Telugu language fluency is a strong advantage, most clients are in Telangana and AP
- Proficiency in MS Office, Google Workspace, and WhatsApp Business
- Educational background in business administration, health sciences, IT, or related fields preferred
- Interest in healthcare technology, client servicing, or operations management
- Ability to work calmly under pressure in a fast-moving startup environment
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