Website:
prismaticahealth.com
Job details:
Job title: AR Caller & Team Leader – US Healthcare RCM
Company: Prismatica Health
Workplace type: On-site
Job type: Full-time
Location: Ahmedabad, Gujarat, India
Shift: US night shift
Skills to add: Accounts Receivable, Denial Management, eClinicalWorks (ECW), Medical Billing, RCM, Team Leadership, Healthcare Insurance Claims
Job description:
Prismatica Health is a US-focused revenue cycle management company handling billing, AR cleanup, and appointment scheduling for healthcare practices. We're a small, hands-on team — you'll be working real client accounts from week one, and both roles below carry real influence on how accounts are run, not just headcount.
We're hiring for two openings on our AR & Denial Management team:
1. AR Caller (1-3 years experience)
Responsibilities:
- Call US insurance payers to follow up on outstanding claims and denials
- Work AR aging buckets and prioritize high-value/high-risk claims
- Document call outcomes and next steps accurately in the practice management system
- Identify denial trends and flag patterns back to the billing team
Requirements:
- 1-3 years of hands-on AR calling and denial management experience
- Working knowledge of eClinicalWorks (ECW) — required
- Clear spoken English and comfort on payer calls
- Understanding of AR days, clean claim rate, and basic denial codes
2. Team Leader (4-6 years experience)
Responsibilities:
- Lead a team of AR callers, reviewing call quality and denial resolution
- Own AR aging and denial trend reporting for assigned accounts
- Coach the team on payer-specific escalation and appeal strategy
- Act as the point of escalation for stuck claims and problem accounts
- Work directly with account leadership on client-facing metrics
Requirements:
- 4-6 years in AR calling/denial management, including prior team lead or mentoring experience
- Strong working knowledge of eClinicalWorks (ECW)
- Track record of improving AR days, denial rate, or first-pass resolution for a team
- Comfortable owning outcomes, not just assigning tasks
Both roles require willingness to work US night shift from our Ahmedabad office.
- To apply, please indicate in your application which role you're interested in (AR Caller or Team Leader).
Click on Apply to know more.
