J P Associates
Website:
thejp.in
Job details:
HK & PCA Supervisor – Hospital
1. Position Details
Designation: HK & PCA Supervisor / Executive
Department: Housekeeping & Patient Care Services
Employment Type: Full-Time
Salary: No bar for deserving Candidate
2. Job Purpose
To supervise and ensure the smooth and effective functioning of Housekeeping (HK) and Patient Care Assistant (PCA) services in the hospital. The Supervisor / Executive will be responsible for manpower deployment, cleanliness, patient support services, discipline, safety, quality standards, and coordination with hospital departments.
3. Key Responsibilities
A. Housekeeping Operations
- Supervise daily housekeeping activities across assigned hospital areas.
- Ensure proper cleaning and sanitation of patient rooms, wards, OT areas, corridors, washrooms, waiting areas and other assigned areas.
- Ensure cleaning is carried out as per hospital standards and prescribed SOPs.
- Monitor the use and availability of cleaning materials, chemicals, equipment and consumables.
- Ensure proper handling and storage of housekeeping chemicals and equipment.
- Conduct regular inspections and take corrective action wherever required.
- Ensure proper waste collection, segregation and disposal as per hospital guidelines.
- Maintain cleanliness and hygiene standards at all times.
B. PCA / Patient Care Services
- Supervise PCA staff deployed in wards and patient-care areas.
- Ensure proper assistance to patients as instructed by hospital nursing staff.
- Monitor patient shifting, wheelchair/stretcher assistance and other assigned support activities.
- Ensure PCA staff follow hospital discipline, safety and infection-control practices.
- Coordinate with nursing staff regarding PCA requirements and deployment.
- Monitor staff behaviour and ensure courteous communication with patients and attendants.
- Immediately report any patient-related incident or complaint to the concerned authority.
C. Manpower Management
- Prepare daily manpower deployment and duty allocation.
- Ensure adequate manpower availability in all assigned areas.
- Monitor attendance, absenteeism, late coming and shift changes.
- Arrange replacement manpower in case of absenteeism or emergencies.
- Maintain daily attendance and deployment records.
- Ensure staff report for duty in proper uniform and with required ID cards.
- Monitor staff discipline and performance.
D. Quality & Hospital Compliance
- Ensure compliance with hospital SOPs, safety procedures and infection-control requirements.
- Follow applicable NABH and hospital quality standards relevant to housekeeping and patient-care services.
- Conduct regular rounds and inspections.
- Maintain inspection checklists and records.
- Identify service gaps and implement corrective actions.
- Support internal and external audits when required.
- Ensure proper documentation of all activities.
E. Staff Training
- Conduct regular briefing and toolbox meetings for HK and PCA staff.
- Train employees on cleaning procedures, patient handling, infection control, safety and hospital etiquette.
- Ensure new employees receive proper induction and on-the-job training.
- Maintain training and attendance records.
F. Complaint & Issue Management
- Attend to complaints related to housekeeping and PCA services promptly.
- Coordinate with hospital staff to resolve service issues.
- Escalate serious complaints or incidents to the Facility Manager / Hospital Administration.
- Maintain records of complaints and corrective actions taken.
G. Inventory & Material Control
- Monitor housekeeping materials, consumables, PPE and other required items.
- Maintain stock records and ensure timely replenishment.
- Avoid unnecessary wastage and ensure proper utilization of materials.
- Report shortages, damages or equipment breakdowns to the concerned authority.
4. Daily Activities
- Check staff attendance and deployment.
- Conduct morning and periodic rounds.
- Verify cleanliness of assigned areas.
- Check PCA deployment and patient-support activities.
- Ensure availability of required manpower and materials.
- Brief staff regarding daily requirements.
- Attend to complaints and operational issues.
- Update supervisors / management regarding important issues.
- Maintain daily reports, checklists and records.
5. Required Skills
- Good communication and interpersonal skills.
- Leadership and team-management ability.
- Basic knowledge of hospital housekeeping operations.
- Basic understanding of infection control and hospital hygiene.
- Ability to manage manpower and shift deployment.
- Problem-solving and decision-making skills.
- Basic computer knowledge for maintaining reports and records.
- Ability to work in a hospital environment and handle urgent situations professionally.
6. Qualification & Experience
- Minimum 12th Pass / Graduate preferred.
- Diploma or certification in Hospital Administration / Facility Management / Hospitality will be an advantage.
- Minimum 2–3 years of relevant experience in hospital housekeeping, PCA, facility management or a similar healthcare environment.
- Experience in supervising a team will be preferred.
7. Behavioural Expectations
- Maintain professional behaviour with patients, attendants, doctors, nurses and hospital staff.
- Maintain confidentiality of hospital and patient-related information.
- Follow hospital rules, policies and safety procedures.
- Maintain discipline and punctuality.
- Demonstrate a positive and service-oriented attitude.
- Take ownership of assigned responsibilities.
8. Performance Parameters / KPIs
- Housekeeping cleanliness and hygiene standards.
- PCA service quality and patient support.
- Manpower availability and deployment efficiency.
- Attendance and staff discipline.
- Complaint resolution.
- Compliance with SOPs and hospital standards.
- Proper utilization of materials and consumables.
- Training and performance of staff.
- Audit and inspection performance.
- Timely submission of daily and monthly reports.
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