CHEMMANUR CREDITS AND INVESTMENTS LIMITED
Website:
chemmanurinternationalgroup.com
Job details:
Job Summary
The Restaurant Manager will be responsible for the overall day-to-day operations of the restaurant, ensuring smooth service, effective staff management, customer satisfaction, cost control, hygiene standards, and achievement of sales and operational targets.
The role requires a hands-on manager who can coordinate front-of-house and kitchen operations, manage employees across shifts, resolve customer concerns, maintain operational discipline, and ensure compliance with company procedures.
Key Responsibilities
- Manage the complete day-to-day operations of the restaurant.
- Supervise restaurant staff including servers, kitchen staff, billing staff, housekeeping, and security personnel.
- Prepare duty rosters and ensure adequate manpower availability across all shifts.
- Monitor employee attendance, punctuality, grooming, discipline, and performance.
- Coordinate between kitchen, service, billing, housekeeping, and other operational teams.
- Ensure timely opening and closing of the restaurant and completion of daily operational procedures.
- Monitor customer service standards and promptly address customer complaints or service issues.
- Maintain food quality, presentation, cleanliness, hygiene, and overall restaurant standards.
- Monitor daily sales, billing, cash handling, discounts, void bills, and closing reports.
- Verify stock consumption, purchases, wastage, and inventory levels.
- Coordinate with vendors and internal departments for required supplies and operational support.
- Control food wastage, operational expenses, and unnecessary costs.
- Support recruitment, onboarding, training, and performance management of restaurant employees.
- Identify manpower shortages and coordinate with HR for replacements or additional staffing.
- Conduct regular staff briefings and communicate operational instructions clearly.
- Ensure compliance with food safety, hygiene, statutory, and company requirements.
- Maintain proper documentation relating to staff, stock, purchases, complaints, maintenance, and daily operations.
- Report operational issues, manpower changes, incidents, and significant customer concerns to management.
- Coordinate maintenance and repair requirements to ensure uninterrupted restaurant operations.
- Work towards achieving restaurant sales, profitability, customer satisfaction, and operational efficiency targets.
Required Qualifications & Experience
- Diploma / Degree in Hotel Management, Hospitality Management, Business Administration, or a related field preferred.
- Minimum 3–5 years of experience in restaurant or hospitality operations, preferably with experience independently managing a restaurant or outlet.
- Strong understanding of restaurant service, kitchen coordination, billing, inventory, and staff management.
- Experience managing multi-shift restaurant operations will be preferred.
Required Skills
- Strong leadership and team-management skills.
- Good communication and interpersonal abilities.
- Customer-service orientation.
- Ability to handle staff conflicts and operational pressure.
- Knowledge of restaurant billing and POS systems.
- Basic understanding of inventory and cost control.
- Problem-solving and decision-making ability.
- Strong organizational and reporting skills.
- Ability to work flexible shifts, weekends, and holidays as required.
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