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Resort Operations Manager | Mousuni Beach Canvas Resort
📍 Location: Mousuni Island, Namkhana, South 24 Parganas, West Bengal — On-site
💼 Employment Type: Full-time
About Us
Mousuni Beach Canvas Resort is a premium beachside hospitality destination located on the serene shores of Mousuni Island, South 24 Parganas. We are committed to delivering memorable guest experiences through exceptional hospitality, operational excellence, and responsible tourism.
We are looking for an experienced, dynamic, and result-oriented Resort Operations Manager who can take ownership of the resort's day-to-day operations, lead the team, improve guest satisfaction, increase occupancy and revenue, and ensure smooth and efficient functioning of the entire property.
Key Responsibilities
- Take complete responsibility for the day-to-day operations and overall functioning of the resort.
- Plan and implement strategies to increase occupancy, bookings, revenue, and profitability.
- Manage reservations, front office, housekeeping, food & beverage, maintenance, guest services, and other operational functions.
- Ensure excellent guest experience and maintain consistently high standards of hospitality and service.
- Build strong relationships with guests and effectively resolve complaints, feedback, and operational issues.
- Lead, supervise, train, motivate, and monitor resort staff across all departments.
- Prepare staff duty rosters, work schedules, and ensure proper manpower utilization.
- Monitor daily operations, attendance, discipline, service quality, cleanliness, and staff performance.
- Control operational expenses and ensure efficient utilization of resources, inventory, supplies, and manpower.
- Prepare and monitor budgets, financial reports, revenue reports, and operational performance reports.
- Identify opportunities for cost reduction, revenue enhancement, upselling, and business growth.
- Coordinate with management regarding procurement, vendors, maintenance, repairs, and other operational requirements.
- Develop and implement strategies to improve the resort's brand reputation, online presence, reviews, and customer acquisition.
- Coordinate with online travel agencies, booking platforms, travel agents, local partners, and other business channels.
- Monitor guest reviews and feedback across Google, social media, OTA platforms, and other channels.
- Ensure compliance with applicable hospitality standards, safety procedures, statutory requirements, and resort policies.
- Maintain proper records, documentation, inventories, operational checklists, and reports.
- Submit daily, weekly, and monthly operational reports to management.
- Be available to handle urgent operational matters and emergencies whenever required.
- Ensure that the resort remains fully operational, organized, guest-ready, and commercially productive at all times.
Desired Candidate Profile
- Foreigners are Welcome to apply
- Bachelor's degree in Hotel Management, Hospitality Management, Business Administration, or a related field.
- Minimum 3–7 years of relevant experience in resort, hotel, hospitality, or similar operations.
- Prior experience in managing an independent resort or property will be an advantage.
- Strong leadership, team-management, and decision-making abilities.
- Excellent communication, interpersonal, and guest-handling skills.
- Strong understanding of hotel/resort operations, revenue generation, budgeting, and cost control.
- Proven business development and sales-oriented mindset.
- Ability to independently manage operations and take ownership of responsibilities.
- Strong problem-solving and crisis-management skills.
- Comfortable working and staying in a remote island/resort environment.
- Proficiency in Microsoft Office and hotel/property management systems is preferred.
- Candidates with experience in OTA management, digital marketing, online reputation management, and hospitality sales will be preferred.
Key Skills
- Resort Operations Management
- Hospitality Management
- Business Development & Sales
- Revenue & Occupancy Management
- Guest Relations
- Team Leadership & Staff Management
- Budgeting & Cost Control
- Vendor & Inventory Management
- OTA & Reservation Management
- Operational Planning
- Customer Service Excellence
- Problem Solving & Crisis Management
- Online Reputation Management
What We Offer
- Competitive salary based on experience and suitability
- Performance-based incentives
- Accommodation and meals at the resort
- Professional growth and career development opportunities
- Opportunity to independently manage and grow a unique island resort
- Dynamic and collaborative working environment
Important
- This is a hands-on operational leadership role. The selected candidate will be expected to take ownership of resort operations, staff performance, guest satisfaction, revenue generation, cost control, and overall property performance.
Click on Apply to know more.