Legal Dev
Website:
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Job details:
Resort General Manager – Sales & Operations
Company: DevStayZ India Pvt. Ltd.
Property: The Corbett Selva Resort by DevStayZ
Location: Jim Corbett / Ramnagar, Uttarakhand
Department: Resort Operations & Sales
Position: General Manager – Sales & Operations
Employment Type: Full-Time
About the Role
We are looking for an experienced and result-oriented General Manager – Sales & Operations to manage the overall functioning of The Corbett Selva Resort by DevStayZ.
The candidate will be responsible for managing day-to-day resort operations, guest experience, staff performance, sales, revenue generation, OTA bookings, corporate/group bookings, and business development. The ideal candidate should have strong leadership, hospitality, sales, and operational management skills.
Key Responsibilities1. Resort Operations
- Manage the overall day-to-day operations of the resort.
- Ensure smooth functioning of Front Office, Housekeeping, F&B, Kitchen, Maintenance, and other departments.
- Maintain high standards of cleanliness, service quality, and guest satisfaction.
- Monitor check-in, check-out, room allocation, guest requests, and complaints.
- Ensure rooms and common areas are maintained as per resort standards.
- Coordinate with all department heads and ensure smooth daily operations.
- Monitor inventory, supplies, amenities, and operational requirements.
- Ensure proper implementation of resort SOPs, policies, and service standards.
2. Sales & Revenue Management
- Take ownership of the resort's overall sales and revenue targets.
- Generate business through direct sales, corporate clients, travel agents, tour operators, wedding/event planners, and group bookings.
- Develop and maintain relationships with travel agents and corporate clients.
- Handle inquiries and convert leads into confirmed bookings.
- Promote room packages, meal plans, activities, events, and other resort services.
- Monitor room occupancy, Average Daily Rate (ADR), and overall revenue.
- Coordinate with the reservations team to maximize room sales and occupancy.
- Identify new business opportunities and local market partnerships.
3. OTA & Online Sales
- Monitor bookings and pricing across OTA platforms.
- Coordinate with the reservations/online sales team for availability and rate updates.
- Ensure room inventory and rates are updated correctly.
- Monitor guest reviews and online reputation.
- Work on strategies to improve occupancy and direct bookings.
4. Guest Relationship Management
- Personally handle VIP, corporate, group, and important guest requirements.
- Resolve guest complaints professionally and promptly.
- Collect guest feedback and implement improvements.
- Ensure an excellent overall guest experience from arrival to departure.
- Maintain strong relationships with repeat and corporate guests.
5. Team Management
- Lead, supervise, and motivate the entire resort team.
- Allocate duties and responsibilities to staff according to operational requirements.
- Monitor employee attendance, discipline, grooming, and performance.
- Conduct regular team meetings and performance reviews.
- Identify training requirements and arrange staff training.
- Ensure adequate manpower availability across departments.
- Maintain a positive and professional working environment.
6. Financial & Cost Control
- Monitor daily revenue, expenses, and operational costs.
- Control unnecessary expenses without compromising guest service.
- Coordinate with the accounts team for billing, collections, and payments.
- Monitor food cost, room-related expenses, inventory consumption, and wastage.
- Prepare and share regular operational and sales reports with management.
7. Resort Marketing & Business Development
- Develop local and destination-based business opportunities.
- Build partnerships with travel agencies, tour operators, event companies, wedding planners, and corporate organizations.
- Participate in sales visits and client meetings when required.
- Support promotional campaigns and resort packages.
- Develop strategies to increase occupancy during weekdays and off-season periods.
8. Safety, Compliance & Maintenance
- Ensure compliance with resort policies, safety standards, and applicable regulations.
- Coordinate with the maintenance team for timely resolution of technical issues.
- Ensure fire safety, emergency procedures, and guest safety standards are followed.
- Monitor security and overall property safety.
Required Skills
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Strong sales and negotiation abilities.
- Good knowledge of resort/hotel operations.
- Guest handling and complaint-resolution skills.
- Revenue and occupancy management knowledge.
- Good knowledge of OTA and reservation processes.
- Ability to manage multiple departments simultaneously.
- Strong decision-making and problem-solving skills.
- Basic knowledge of MS Excel, PMS, and hotel/resort management software.
- Ability to work under pressure and manage operational challenges.
Qualification & Experience
- Graduate degree/diploma in Hotel Management, Hospitality Management, Business Administration, or a related field preferred.
- 5+ years of experience in hotel/resort operations, preferably in a managerial or General Manager role.
- Candidates with strong experience in both resort operations and sales/business development will be preferred.
- Experience in Jim Corbett/Ramnagar or a similar leisure/destination resort environment will be an advantage.
Key Performance Areas (KPIs)
- Room occupancy and revenue growth.
- Direct and corporate booking generation.
- OTA performance.
- Guest satisfaction and online reviews.
- Sales target achievement.
- Cost control and operational efficiency.
- Staff productivity and retention.
- Quality of housekeeping, F&B, and guest services.
- Successful handling of group, corporate, and event bookings.
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