Website:
thezora.in
Job details:
About The Zora
The Zora – Delhi Convention Centre is a premier luxury event destination in the heart of New Delhi, offering expansive event spaces for grand weddings, corporate gatherings, conferences, exhibitions and high-profile celebrations.
With state-of-the-art infrastructure, premium hospitality standards and multiple event spaces, including the 50,000 sq. ft. pillarless Zora Ballroom, Myst, Glasshouse and Open Canvas, The Zora delivers large-scale events and exceptional guest experiences.
Position Overview
We are seeking a highly experienced and results-driven General Manager – Event Operations with a minimum of 15 years of professional experience, predominantly in banquet operations, five-star hotels, luxury hospitality properties and convention centres.
The ideal candidate will have extensive hands-on experience in managing high-volume banquet operations, large-scale events, venue management, guest services and multidisciplinary operational teams.
The role involves overseeing the complete operational functioning of The Zora, ensuring seamless event execution, exceptional hospitality standards, effective resource management and operational efficiency across all event spaces.
Key Roles & Responsibilities
1. Banquet & Event Operations Management
- Lead and oversee end-to-end banquet and event operations across all venues within The Zora.
- Manage the execution of large-scale weddings, receptions, corporate events, conferences, exhibitions and VIP gatherings.
- Ensure seamless coordination between banquet operations, food and beverage, housekeeping, engineering, security and event production teams.
- Supervise event setups, venue layouts, guest movement, service execution and event closures.
- Oversee multiple simultaneous events while maintaining consistent service standards.
- Ensure operational readiness of venues before every event.
2. Hospitality & Guest Experience
- Maintain premium hospitality and service standards comparable to leading five-star hotels and luxury convention centres.
- Oversee guest handling, VIP protocols, hospitality arrangements and service delivery.
- Manage client requirements and special arrangements in coordination with the sales and event planning teams.
- Resolve guest complaints, service-related concerns and operational escalations promptly.
- Ensure an exceptional client and guest experience throughout every event.
3. Venue & Facility Management
- Oversee the operational management of the Zora Ballroom, Myst, Glasshouse, Open Canvas and other designated event areas.
- Ensure appropriate space utilisation, event layouts and infrastructure readiness.
- Coordinate with engineering and maintenance teams to ensure facilities and equipment are fully operational.
- Supervise housekeeping, venue presentation, hygiene and upkeep.
- Manage event turnaround schedules, including setup, dismantling and venue handovers.
4. Team Leadership & Workforce Management
- Lead and manage banquet managers, operations managers, supervisors, service personnel and supporting operational teams.
- Plan manpower deployment based on event size, complexity and operational requirements.
- Establish clear reporting structures, responsibilities and accountability.
- Conduct training programmes to strengthen service quality, operational discipline and team productivity.
- Monitor staff performance and ensure adherence to established SOPs.
- Build a professional, efficient and guest-focused operations team.
5. Food & Beverage Operations Coordination
- Coordinate closely with internal and external catering teams to ensure seamless food and beverage service.
- Oversee banquet service arrangements, buffet layouts, food service schedules and dining operations.
- Ensure service flow, hygiene practices and guest experience meet premium hospitality standards.
- Supervise coordination between catering partners, banquet service teams and event organisers.
- Address service-related challenges during large-scale events.
6. Vendor & Event Production Coordination
- Coordinate with event planners, decorators, production agencies, technical teams and external service providers.
- Supervise event installation, production logistics, vendor access and dismantling.
- Ensure vendors comply with venue policies, operational standards and safety protocols.
- Manage event schedules, loading and unloading activities, and venue handovers.
- Maintain effective working relationships with event management companies and operational partners.
7. Financial & Operational Efficiency
- Prepare and manage departmental operational budgets.
- Monitor manpower expenses, vendor costs, consumables and event-related operational expenditure.
- Implement cost-control measures while maintaining high service standards.
- Optimise resource allocation and operational productivity.
- Analyse operational expenses and identify opportunities for improvement.
8. Safety, Compliance & Risk Management
- Ensure compliance with fire safety, health, security and statutory requirements applicable to event operations.
- Oversee crowd management, emergency preparedness and guest safety.
- Conduct operational risk assessments for large gatherings and complex event setups.
- Ensure adherence to safety standards during event installation, execution and dismantling.
- Coordinate with security and facility teams to maintain a safe operational environment.
9. Operational Planning & Reporting
- Conduct pre-event operational meetings and post-event performance reviews.
- Develop and implement SOPs, operational checklists and service quality standards.
- Monitor event performance, guest feedback and operational efficiency.
- Prepare periodic operational reports for senior management.
- Identify process improvements to enhance overall venue performance.
Required Qualifications & Experience
- Minimum 15 years of relevant professional experience, primarily in banquet operations, five-star hotels, luxury hotels or convention centres.
- At least 5–7 years in a senior leadership position, such as Banquet Operations Head, Director of Banquets, Director of Events, Director of Operations or General Manager.
- Proven experience independently managing large-scale banquet facilities, premium hospitality operations and events involving 1,000+ guests.
- Strong understanding of five-star banquet service standards, food and beverage operations, venue management and guest services.
- Demonstrated ability to lead large operational teams and manage multiple events simultaneously.
- Extensive experience in vendor management, manpower planning, budgeting and operational cost control.
- Bachelor's degree or diploma in Hotel Management, Hospitality Management or a related discipline.
- Excellent leadership, communication, organisational and decision-making skills.
Key Performance Indicators (KPIs)
- Seamless and timely execution of all scheduled events.
- High client satisfaction and guest service standards.
- Consistent venue readiness and operational efficiency.
- Effective manpower utilisation and team productivity.
- Operational cost control and budget management.
- Compliance with safety, hygiene and service quality standards.
- Minimal operational escalations and timely issue resolution.
- Efficient coordination with vendors and internal departments.
Employment Details
Job Title: General Manager – Event Operations
Industry: Hospitality / Luxury Banquets / Convention Centres
Experience: Minimum 15 Years (Mandatory)
Job Location: The Zora – Delhi Convention Centre, Lodhi Road, New Delhi
Employment Type: Full-Time
Compensation: As per experience and industry standards
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