SpazioLiv
Website:
spazioliv.com
Job details:
GENERAL MANAGER ( sales - design )– MUMBAI
SPAZIOLIV | SALES • DESIGN • OPERATIONS
Location: Mumbai
Experience: 5+ yearss
Industry: Interior Design / Home Interiors / Real Estate / Construction / Luxury Retail
Employment Type: Full-Time
Joining: Immediate / Short Notice Preferred
ABOUT SPAZIOLIV
SpazioLiv is a premium interior design and home solutions company focused on creating **minimal, sophisticated and luxury home spaces**.
As we expand our Mumbai business, we are looking for an experienced General Manager – Mumbai who can take complete ownership of the city's business performance and build Mumbai into a strong, scalable business vertical.
ROLE OVERVIEW
The GM will have end-to-end responsibility for the Mumbai P&L and business operations, including:
Sales + Design + Operations + Customer Experience + Collections + Team Building
The role requires a commercially strong leader who can build the business from the ground up, create a high-performing team, drive revenue and ensure smooth execution of projects.
KEY RESPONSIBILITIES
1. Business & Revenue Ownership
* Own the overall Mumbai business target and revenue growth.
* Develop and execute the Mumbai business strategy.
* Drive monthly, quarterly and annual revenue targets.
* Monitor the complete business funnel from lead generation to closure and collections.
* Identify new revenue opportunities across Mumbai.
* Own business profitability and commercial performance.
2. Sales Leadership
* Lead the Sales function and ensure achievement of monthly targets.
* Build and manage Sales Designers, Business Managers and Sales teams.
* Establish strong sales processes, funnel discipline and CRM adoption.
* Improve lead-to-meeting and meeting-to-booking conversion.
* Drive premium-ticket residential interior projects.
* Monitor pricing, discounting, margins and commercial discipline.
3. Design Leadership
* Ensure strong coordination between Sales and Design.
* Maintain design quality and consistency across projects.
* Lead and mentor Senior Designers / Design Managers / Interior Designers.
* Ensure designs are aligned with client requirements, budget and commercial objectives.
* Support high-value and strategic client closures.
4. Operations & Project Execution
* Oversee project execution from design handover to final handover.
* Coordinate with Project Managers, Site Teams, Procurement and Vendors.
* Ensure projects are delivered within agreed timelines and budgets.
* Monitor quality, rework, material delays and execution issues.
* Drive timely resolution of project escalations.
5. Customer Experience
* Ensure a premium customer experience throughout the project lifecycle.
* Personally handle high-value client relationships and critical escalations.
* Monitor customer satisfaction, complaints, escalations and handovers.
* Establish strong post-sales and after-sales processes.
6. Collections & Commercial Control
* Own collection performance for the Mumbai business.
* Monitor outstanding payments and project-wise collections.
* Ensure commercial milestones are adhered to.
* Work closely with Finance and Operations to prevent revenue leakage.
* Maintain healthy cash-flow discipline.
7. Team Building & Leadership
* Build the Mumbai team across Sales, Design and Operations.
* Identify manpower requirements and work with HR on hiring.
* Set clear KRAs and performance expectations.
* Conduct regular performance reviews.
* Develop managers and future leaders within the Mumbai business.
* Build a high-performance, accountable culture.
8. Market & Offline Business Development
* Build relationships with **architects, builders, developers, channel partners, brokers and other relevant industry networks**.
* Identify new lead-generation channels and partnerships.
* Develop Mumbai-specific offline business strategies.
* Track competitor activity, market pricing and customer trends.
* Identify opportunities for showroom, experience-centre and territory expansion.
9. MIS & Business Reviews
Own and review city-level MIS covering:
* Revenue
* Collections
* Leads
* Meetings
* Conversion
* Average project value
* Pipeline
* Design-stage revenue
* Project execution
* Gross margins
* Customer escalations
* Team productivity
* Attrition and hiring
Conduct structured weekly and monthly business reviews with leadership.
KEY KRAs / KPIs
* Mumbai revenue achievement
* Collection achievement
* Gross margin / profitability
* Sales conversion
* Average project value
* Lead-to-booking conversion
* Sales pipeline
* Project delivery timelines
* Customer satisfaction
* Escalation resolution
* Team productivity
* Hiring and team stability
* Channel / offline business contribution
* CRM and reporting discipline
IDEAL CANDIDATE
5+ years of overall experience, with significant leadership experience.
* Strong background in **interior design, home interiors, real estate, construction, modular furniture, luxury retail or related industries**.
* Proven experience managing a city / regional business.
* Strong understanding of **Sales + Design + Operations**.
* Experience managing large teams and multiple functions.
* Strong P&L, revenue and commercial understanding.
* Excellent leadership, negotiation and stakeholder-management skills.
* Strong network within the Mumbai interiors / real estate ecosystem is an advantage.
* Comfortable working in a high-growth, entrepreneurial environment.
WHAT WE ARE LOOKING FOR
We are looking for a **business owner mindset**, not just a functional head.
The ideal candidate should be capable of taking Mumbai from business strategy → team building → lead generation → sales → design → execution → collections → profitability
The GM will work closely with the **Founders and senior leadership** and will be accountable for making Mumbai a scalable and high-performing SpazioLiv business vertical.
Immediate Joiners / Short Notice Candidates Preferred.
Click on Apply to know more.
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