Seclude Hotels Home Style
Website:
seclude.in
Job details:
Position: SALES AND GUEST RELATIONS EXECUTIVE
Location: Qutub Institutional Area, Hauz Khas, New Delhi
Experience requirement: 1–3 years
Industry: Hospitality / Hotels / Travel & Events
Type: Full-time, in office role.
ABOUT THE ROLE-
We are looking for a proactive and guest-focused Sales & Guest Relations Executive to join our team.The candidate will be responsible for managing guest interactions, understanding their requirements, creating opportunities for additional sales, and ensuring a smooth and memorable guest experience. Upselling of add-ons, experiences and services will be a key responsibility of this role, with a strong focus on identifying opportunities and driving additional revenue.
KEY RESPONSIBILITIES-
- Handle guest enquiries and follow-ups, and convert relevant opportunities into confirmed sales.
- Manage guest interactions before, during and after their stay, ensuring a smooth and personalised guest experience.
- Proactively upsell add-ons, experiences, activities, meals, décor and other services based on guest requirements and preferences.
- Coordinate and organise small-scale events and celebrations, including birthdays, anniversaries, private gatherings and other special occasions.
- Coordinate with property teams, vendors and internal stakeholders to ensure all guest and event requirements are executed smoothly.
- Visit properties/sites on a need basis for on-ground event execution and guest handling.
- Proactively identify opportunities to enhance the guest experience while ensuring all commitments made to guests are followed through.
- Maintain records of guest enquiries, event requirements, follow-ups and upselling opportunities, and share relevant updates with the team.
WHAT WE'RE LOOKING FOR-
- Prior experience in the hospitality sector is mandatory.
- Prior experience in upselling products, services, experiences or add-ons is mandatory.
- Experience in organizing or coordinating events.
- 1–3 years of relevant experience in hospitality, guest relations, sales, events or a related role.
- Strong communication and interpersonal skills.
- A guest-first approach with a natural ability to understand guest needs.
- Strong sales orientation and confidence in making recommendations and upselling.
- Good coordination, organisation and problem-solving skills.
- Comfortable working on-ground at properties and handling live events when required.
- Good command of English and Hindi.
WHAT THIS ROLE OFFERS-
- Opportunity to work across guest experience, hospitality sales and events.
- Exposure to on-ground event execution and multiple hospitality properties.
- A dynamic role with direct interaction with guests and cross-functional teams.
If you enjoy working with people, have a strong sales mindset, and thrive in a fast-paced hospitality environment, we’d love to hear from you.
Location: Qutub Institutional Area, Hauz Khas, New DelhiEmployment Type: Full-time
Click on Apply to know more.