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Job details:
Job Title: Appointment Specialist (US/UK Voice Process)
Location: Work from Home
Shift: Late Night/Early Morning (India Time)
Industry Preference: Dental Vertical
Job Overview:
We are seeking a dynamic and motivated Appointment Specialist with expertise in the US voice market to join our team. The ideal candidate should have excellent English communication skills, prior experience in handling US-based voice processes, and the ability to work during night and early morning shifts. Experience in the dental industry is highly preferred.
Key Responsibilities:
- Conduct outbound calls to schedule appointments for dental clients in the US.
- Ensure all scheduled appointments align with client preferences and availability.
- Effectively handle inquiries and provide necessary information about services.
- Maintain accurate records of calls and appointments in the CRM.
- Meet performance targets and adhere to call scripts and guidelines.
- Collaborate with the team to optimize appointment booking strategies.
Qualifications and Requirements:
- Excellent spoken English with a professional and clear tone.
- Minimum of 2+ years’ experience in the US voice process, preferably in appointment booking or customer service.
- Familiarity with the dental industry is a plus.
- Must have a reliable laptop/desktop and high-speed internet connection for uninterrupted work.
- Ability to work in night and early morning shifts (India time).
- Self-motivated and comfortable working in a remote environment.
- Strong organizational and time-management skills.
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