NoBrokerHood
Website:
nobrokerhood.com
Job details:
Company Description NoBrokerHood is a technologically advanced visitor, community, and finance & asset management platform designed to make life secure and convenient for gated societies across India. Launched in 2018 as a subsidiary of NoBroker, India’s first prop-tech unicorn, it has rapidly grown to manage over 25,000 societies and serve more than 4.8 million families. The platform supports admins, management committees, guards, and residents through dedicated interfaces and offers services such as home maintenance, property rentals, and property sales. NoBrokerHood also enables revenue generation for societies and businesses through features like Monetisation and Marketplace, while maintaining high security standards with Level 1 PCI-DSS, GDPR, PDPB 2019, and ISO 27001 certifications. Backed by a recent $5 million investment from Google, NoBrokerHood is focused on further expansion and innovation in community management.
Role Description The Relationship Manager (MBA) is a full-time, on-site role based in Bengaluru. This role involves managing and nurturing relationships with residential societies, including management committees, administrators, and other key stakeholders to ensure effective platform adoption and ongoing satisfaction. The Relationship Manager will handle onboarding of new societies, conduct product demonstrations, gather feedback, and coordinate with internal teams to resolve issues and implement improvements. Day-to-day responsibilities include tracking account performance, identifying upsell or cross-sell opportunities, supporting execution of monetisation initiatives, and ensuring timely communication about new features and services. The individual will also prepare regular reports, maintain accurate records in internal systems, and represent NoBrokerHood professionally during meetings, events, and partner interactions.
Qualifications
- MBA or equivalent postgraduate degree in Business Administration, Marketing, Sales, or a related field.
- Proven experience in client relationship management, account management, or customer success, preferably in prop-tech, SaaS, or community management domains.
- Strong communication, negotiation, and presentation skills, with the ability to interact confidently with management committees and society stakeholders.
- Ability to analyze account performance data, identify trends, and translate insights into actionable plans for retention and growth.
- Comfort working on-site with societies, handling field visits, and collaborating closely with operations and product teams.
- Demonstrated problem-solving skills, resilience in a fast-paced environment, and a customer-centric mindset.
- Proficiency with CRM tools, basic MS Excel/Sheets, and collaborative platforms; familiarity with mobile app-based solutions is a plus.
- Knowledge of gated community operations, security systems, or facility management is beneficial.
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